Jake Wesley
Brownsburg,IN
Summary
Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Overview
7
7
years of professional experience
Work History
Shift Manager
Arby's
Brownsburg, IN
04.2024 - Current
- Maintained cleanliness and organization of work area.
- Directed and led employees and team members on effective operations, methods and procedures.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Taught staff upselling techniques to meet revenue targets.
- Responded quickly and effectively to emergency situations as they arose.
- Resolved conflicts between employees or customers in a professional manner.
Assistant Manager
Speedway Gas Station
Brownsburg, IN
07.2017 - 04.2024
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved conflicts between team members in an effective manner.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Danville Community High School
Danville, IN05-2011
Skills
- Schedule oversight
- Staff motivation
- Training and mentoring
- Verbal and written communication
- Flexible schedule
- Hiring and recruiting
- Energetic and enthusiastic
- Customer service focus
Timeline
Shift Manager
Arby's
04.2024 - Current
Assistant Manager
Speedway Gas Station
07.2017 - 04.2024
High School Diploma -
Danville Community High School