Jake Young
Bardstown,KY
Summary
Experienced in customer relations, regional cabling and building installations. Detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with top technical and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Head Cable Installer
Bardstown Connect (City Of Bardstown)
09.2021 - Current
- Improved customer satisfaction by providing efficient and professional cable installation services.
- Ensured timely completion of installations by effectively managing work schedules and prioritizing tasks.
- Enhanced system performance for clients by conducting thorough testing and troubleshooting of cable connections.
- Delivered exceptional customer service, addressing concerns and answering questions to ensure client satisfaction.
- Maintained accurate records of completed installations, services performed, and equipment inventory.
- Collaborated with team members to complete large-scale installation projects within tight deadlines.
- Adhered to safety protocols during installations, ensuring a secure work environment for both employees and customers.
- Optimized network performance for clients by identifying potential issues during site surveys before installation commenced.
- Assisted in training new hires on company policies, procedures, installation techniques, and customer service expectations.
- Increased efficiency in completing work orders by maintaining an organized vehicle stocked with necessary tools and equipment.
- Contributed to team success by consistently meeting or exceeding assigned weekly installation targets.
Sales Associate
Bourbon City Vapes
04.2021 - 09.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Lube Service Technician
Oil Guys/Oil Express
11.2017 - 04.2021
- Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
- Reduced wait times for customers by effectively managing workloads and prioritizing tasks in a fast-paced environment.
- Maintained high safety standards by diligently inspecting vehicles for potential issues during service appointments.
- Collaborated with team members to complete complex repairs, ensuring optimal vehicle performance for clients.
- Streamlined workflow processes by maintaining a clean and organized workspace, contributing to overall productivity.
- Increased repeat business through exceptional customer service and thorough explanations of services performed on the client''s vehicle.
- Demonstrated expertise in various makes and models, adapting quickly to new technologies in the automotive industry.
- Improved team efficiency through effective communication and collaboration during high-volume appointment periods.
- Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.
- Developed strong relationships with customers by addressing their concerns promptly and professionally, earning their trust as a reliable technician.
Education
High School Diploma -
Bardstown High School
Bardstown, KY06.2017
Skills
- Conflict Resolution Techniques
- Hand-Tool Proficiency
- Project Management Experience
- Critical Thinking Abilities
- Quality Control Standards
- Fiber Optic Installation
- Physical Stamina Maintenance
- Problem Solving Prowess
- Team Collaboration Aptitude
- Decision Making Confidence
- Time Management Efficiency
- Attention to Detail Mastery
- Customer Service Excellence
- Continuous Learning Commitment
- Service Calls
- Vehicle Maintenance
- Troubleshooting Skills
- Writing Reports
- Safety Practices
- Educating Customers
Additional Information
Dedicated and passionate professional with a strong work ethic and a genuine commitment to making a positive impact. Known for selflessness and prioritizing the needs of others. Infuses tasks with enthusiasm and embraces challenges with a playful and engaging demeanor. Motivated by long-term goals while finding joy in the journey.
Timeline
Head Cable Installer
Bardstown Connect (City Of Bardstown)
09.2021 - Current
Sales Associate
Bourbon City Vapes
04.2021 - 09.2021
Lube Service Technician
Oil Guys/Oil Express
11.2017 - 04.2021
High School Diploma -
Bardstown High School
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