Jake Youngblood
Hampton,GA
Summary
Customer-focused store manager with extensive experience in retail operations and sales leadership. Proven track record in implementing profitability strategies and enhancing team performance. Expertise in recruiting, training, and developing store associates and assistant managers to achieve operational goals.
Overview
5
5
years of professional experience
Work History
Store Manager
Bestway Rent To Own
Jonesboro, GA
07.2024 - Current
- Managed daily store operations to ensure efficient workflows and effective cash handling.
- Trained staff on customer service techniques and product knowledge, enhancing team performance.
- Oversaw inventory management to maintain optimal stock levels and prevent shortages.
- Implemented promotional displays to engage customers and boost sales.
- Resolved customer inquiries and complaints with professionalism to promote satisfaction.
- Conducted staff scheduling to optimize coverage during peak hours for improved service.
- Monitored sales trends, contributing insights to achieve store goals.
- Recruited, trained, and supervised new employees to build a skilled workforce.
Store Manager
Rent-A-Center
, AZ
05.2021 - 06.2024
- Formed and sustained strategic relationships with clients.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
- Trained and mentored associates to teach daily tasks and procedures.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Customer Account Representative
Rent A Center.
Casa Grande , AZ
05.2021 - 08.2021
- Managed customer inquiries and resolved account issues effectively.
- Maintained vehicle cleanliness and performed routine inspections.
- Loaded and unloaded packages safely for transport.
- Followed traffic laws and safety regulations during deliveries.
- Collaborated with team members to optimize delivery schedules.
- Utilized GPS technology to navigate and ensure timely deliveries.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Framer
3-G Construction
Florence, AZ
09.2020 - 04.2021
- Constructed frames for residential and commercial structures using various materials.
- Operated power tools and equipment safely to cut and assemble framing components.
- Trained new team members on framing techniques and safety protocols.
- Constructed residential homes by following architectural blueprints and plans.
- Performed post-completion walkthroughs with homeowners after move-in day to address any remaining concerns they may have had.
Education
High School Diploma -
Lubbock Coronado
Lubbock05-2014
Bachelor of Business Information Systems - Bussiness Information Systems
International College of Technology
Morrow, GASkills
- Inventory management
- Visual merchandising
- Cash handling
- Staff training
- Customer engagement
- Customer relationship management
- Sales forecasting
- Employee scheduling
- Conflict resolution
- Problem solving
- Team leadership
- Effective communication
- Performance monitoring
- Time management
- Store displays
- Maximizing profitability
- Retail sales techniques
- Sales expertise
- Order management
- Employee terminations
- Recruiting and hiring
- Accurate cash handling
- Store operations
- Team building and leadership
- Recruitment and hiring
Languages
English
Full Professional
References
References available upon request.
Timeline
Store Manager
Bestway Rent To Own
07.2024 - Current
Store Manager
Rent-A-Center
05.2021 - 06.2024
Customer Account Representative
Rent A Center.
05.2021 - 08.2021
Framer
3-G Construction
09.2020 - 04.2021
High School Diploma -
Lubbock Coronado
Bachelor of Business Information Systems - Bussiness Information Systems
International College of Technology
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