Summary
Overview
Work History
Education
Skills
Certification
Snowboarding
Hobbies and Interests
References
Timeline
Generic

Jake Zeihen

BRANDON

Summary

Dynamic Administrative Specialist and laborer with a proven track record at Vail Resorts, excelling in planning and coordination. Adept at managing multiple calendars and developing effective relationships. I leverage strong analytical skills and attention to detail, alongside years of in-field experience, to enhance operational efficiency and support team success. Committed to delivering exceptional results in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrative Specialist

Vail Resorts - Park City
Park City
03.2024 - 03.2025
  • Provided administrative support to department staff, including scheduling appointments and organizing meetings.
  • Managed multiple calendars for multiple managers simultaneously; scheduled appointments accordingly.
  • Compiled data from various sources to create detailed reports for management.
  • Provided assistance with onboarding new employees; ensured that all paperwork was completed properly and filed accurately.
  • Handled confidential documents in a secure manner while ensuring privacy regulations were met.
  • Assisted with budget preparation activities by monitoring expenses and tracking costs.
  • Developed and maintained effective relationships with internal and external stakeholders.
  • Created documents such as invoices and purchase orders according to established guidelines.
  • Prepared correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
  • Researched information related to specific projects or topics as requested by management personnel.
  • Responded promptly to customer inquiries regarding product features or services offered.
  • Maintained contact lists of vendors, customers and other stakeholders as required by the organization's policies.
  • Developed and maintained filing systems for both paper and electronic records.
  • Coordinated events such as conferences, workshops, seminars.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Organized training, client meetings, team meetings and events.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Organized travel arrangements for staff members as needed.
  • Greeted visitors to the office, answered phone calls, and directed inquiries appropriately.
  • Performed data entry tasks in an accurate and timely manner.
  • Served as a liaison between departments within the organization to ensure efficient communication between all parties involved in a project.
  • Arranged domestic and international travel, hotel, and transportation needs for staff.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Used voice recorder or notepad to compose and transcribe meeting minutes.

Terrain Park Manager

Vail Resorts
Wilmot
11.2019 - 03.2024
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Developed and implemented marketing strategies to increase customer engagement and drive revenue.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Partnered across departments to run smooth, professional events and activities.
  • Designed, Developed, Implemented, and tested multiple Terrain Park sets above and beyond Vail SOP's.
  • Regularly fabricated and designed new and unique features for Wilmot Mountain
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Performed Summer maintenance and inspection on entire fleet of features at Wilmot Mountain.
  • Frequently coordinate with other departments to plan and staff on-mountain projects related to snowmaking and building maintenance.
  • Managed and trained a team for tow rope operations in the terrain park.

Trail Maintenance Manager

Wilmot Mountain
Wilmot
11.2019 - 03.2024
  • Procured pricing information from various vendors to support cost-effective purchasing.
  • Supervised employee performance, preventive maintenance, and safety.
  • Planned scheduled maintenance outages as a part of our preventive maintenance program.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Scheduled regular inspections of equipment and facilities to manage wear and tear.
  • Documented inventory of spare parts to enable tracking history and maintain accurate records.
  • Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
  • Collaborated with other departments to verify completion of maintenance tasks.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Vendor

Bristol Renaissance Faire
Bristol
07.2012 - 07.2022
  • Reconciled inventory and customer orders regularly to monitor product availability.
  • Completed booth opening and closing procedures.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Trained and mentored new employees.
  • Opened inventory boxes and restocked shelves.
  • Counted out cash drawers and balanced totals.
  • Oversaw team of 2 employees.

Co-Owner/Operator

Pool Boys LLC
South Milwaukee
05.2015 - 11.2019
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Used computer to digitally archive weekly progress photographs.
  • Used variety of hand and power tools to complete tasks.
  • Cleaned and maintained tools, equipment and worksites.
  • Completed tear-down of existing pools to prepare for new construction.
  • Operated forklifts and boom lifts to complete various tasks.
  • Loaded and unloaded materials and equipment onto and off construction sites.
  • Mixed and poured concrete for variety of projects.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Loaded and unloaded materials onto trucks and trailers.
  • Inspected tools and equipment to maintain safety and efficiency.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Assisted in digging, trenching and backfilling trenches and foundations.
  • Lead teams in excavation and construction of new above ground and in-ground pool systems.

Terrain Park Team Lead

Wilmot Mountain
Wilmot
11.2016 - 03.2018
  • Installed and moved temporary structures for different types of events.
  • Checked on safety and operation of park equipment every week.
  • Performed equipment maintenance and repairs to keep tools functional for projects.
  • Removed debris and waste from outdoor areas.
  • Maintained Terrain Park on a regular basis.
  • Participated in the planning, installation, and testing of new Terrain Park builds.

Service Technician

Wilmot Mountain
Wilmot
11.2012 - 03.2015
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Inspected equipment to diagnose operational issues.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Explained findings to customers and outlined repair or service options.
  • Diagnosed and troubleshot problems, repairing, and restoring skis or boards to peak performance.
  • Trained on Wintersteiger Base Grinding, Edge Grinding, and Hot Wax machines.
  • Trained to adjust and tune ski bindings and dins to proper torque rates.

Education

Associate of Applied Science - Applied Psychology

Gateway Technical College
Kenosha, WI

Skills

VPlanning and coordination

  • Administrative procedures
  • Team building
  • Training and development
  • MS Office and Suite (Excel, Word, Teams, etc)
  • Video conference preparation
  • Scheduling
  • Calendar maintenance and docketing
  • PeopleSoft HRMS
  • Document conversion
  • Maintenance and repair
  • Flexible and adaptable
  • First aid/CPR
  • Multitasking abilities
  • Written communication
  • Active listening
  • Dependable and responsible
  • Attention to detail
  • Analytical and critical thinking
  • Excellent communication
  • Carrying a heavy load
  • Safety awareness
  • Confidential document handling
  • Event coordination
  • Diverse skill set in and out of the office
  • Large Vehicle Operations
  • Heavy Equipment Operations

Certification

First Aid/CPR Certified

Previously Telehandler and Forklift certified

Snowboarding

I've been an avid snowboarder since I was 14 years old, I started riding at my local hill of Wilmot mountain. I quickly graduated to riding the terrain park as most midwest kids do, and proceeded to get a job working in the Terrain Park, 2 years previous to Vails acquisition, a co-worker and I spearheaded and managed the terrain park. Years later Vail Resorts acquired Wilmot Mountain, and I decided to sell off my pool business after being offered a full time position with Vail at Wilmot Mountain to pursue my passion in the ski industry. 

Hobbies and Interests

  • Snowboarding
  • Skateboarding
  • Video Games
  • Hiking / Camping
  • Overlanding
  • Competitive Shooting Sports

References

References available upon request.

Timeline

Administrative Specialist

Vail Resorts - Park City
03.2024 - 03.2025

Terrain Park Manager

Vail Resorts
11.2019 - 03.2024

Trail Maintenance Manager

Wilmot Mountain
11.2019 - 03.2024

Terrain Park Team Lead

Wilmot Mountain
11.2016 - 03.2018

Co-Owner/Operator

Pool Boys LLC
05.2015 - 11.2019

Service Technician

Wilmot Mountain
11.2012 - 03.2015

Vendor

Bristol Renaissance Faire
07.2012 - 07.2022

Associate of Applied Science - Applied Psychology

Gateway Technical College

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Jake Zeihen