Jakea Simons
Lake Mary
Summary
Dynamic and results-driven Sales Leader with over 12 years of experience, consistently surpassing quotas for 11 consecutive years and driving significant profits on a national scale. Recognized for a tenacious management style that combines strategic and analytical problem-solving skills, effectively attracting new customers while achieving profit targets. Expertise in identifying and leveraging emerging market trends to capitalize on revenue opportunities, along with a strong ability to cultivate and sustain positive customer relationships for ongoing renewals. Proficient in negotiation, strategic planning, and customer retention strategies, with a proven track record in selling cloud-based and SaaS enterprise solutions that enhance revenue pipelines.
Overview
12
12
years of professional experience
Work History
Senior Account Manager
Central Square Technologies LLC
01.2014 - Current
- Managing, Quoting and Analyzing Software for public sector clients
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Quoting Professional Service(s) related to Migrations/Upgrades/Installs/Training/Modifications/SAAS Basic Solutions
- Cultivated productive relationships with business representatives and consulted closely to uncover needs and match to available solutions.
- Assisting Clients with understanding next upgraded version procedures, as well as next steps with SAAS quotes
- Handling client concerns and questions about quotes, scheduling, modifications, upgrades, and integrations required for different applications
- Set and achieved company defined sales goals.
- Handle new acquisition of existing clients for ongoing customer service delivery
- Establish relationships with existing customers and identify needed deliverables to achieve sales quota and targets
- Assist clients with understanding of new renewal sales and contract processes
- Mentored junior account management professionals to develop skills and increase company revenue.
- Assist clients with understanding of successful closure of contract
- Manage Cross-Sells, Up-sells, Renewals, Growth and Customer Retention for public sector
- Cultivate and Manage Customer Relationships
- Worked with customers to develop strategic business and account plans.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Manage Deals, Sales Targets, and forecast accuracy
- Develop and maintain key account plans that identify new opportunities for company to deliver value while understanding strategic influence, and maintain stakeholders satisfaction, for successful sales closure.
- Develop, create and deliver Sales Reports for forecasting
- Provide feedback to Sales Executive teams for opportunities to deliver greater value to customers by extended offerings.
- Conduct all Sales activities with the highest degree of professionalism, and integrity.
- Contract Management for Multiple Implementations/Training/Modifications/SAAS Base Solutions
- Internal/External Resource Coordination and Leadership
- Sales Services forecasting
- Schedule and take part in sales service meetings, minutes overview, meet with WebEx/Teams/Zoom sessions for Sales Upgrades/Modification Projects
- Participate in sales service projects related to department and company key initiatives (e.g., pricing in updating training materials, improving training processes and practices)
- Collaborate with customer and resources to formulate and review task plans and deliverable items.
- Sales Project Documentation and Sales Services Status Reporting
- Respond, and correspond professionally to all client’s communication in a timely manner
- Handles all client’s paperwork, and submits signed contracts within deadlines
- Manage Salesforce reports, task list, and approved agreements
- Create all quotes within Salesforce for SAAS, Premise, and Implementation solutions
- Updating Excel calendar worksheets and projections reporting
- Issue quotes for electronic signatures using Adobe and/or DocuSign per client preference
- Manage Training Teams/Schedules/ and Operations
Senior Operations Manager and Executive PM
Central Square Technologies LLC
05.2014 - 05.2017
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Prepared documents for internal and external audits.
- Oversaw staff and sub-contractor performance review.
- Allocated resources to planned projects according to business objectives and goals.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Provided leadership for continual management and employee training initiatives.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Leading teams at Series C or later-stage startups, with comfort navigating both high-velocity and strategic sales motions and goals.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast sales goals and objectives.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed and implemented project plans and budgets to ensure successful execution.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Partnered with project team members to identify and quickly address problems.
- Communicated project plans and progress to key stakeholders and project contributors.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Developed and led multi-disciplinary team to redefine problems and reach solutions based on different perspectives.
- Provided outstanding service to clients through effective communication and prompt issue resolution to facilitate future business opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Drove sales by developing multi-million dollar contract sales.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Drove analytical Sales Data to a higher margin while building and scaling multi-segment teams, in high velocity sales environments.
Education
Bachelor of Science - Business Management
Seminole State College
Sanford05-2026
Associate of Applied Science - Computer Information Technologies
Seminole State College
Sanford, FL12-2015
Skills
- Client acquisition and management
- Sales strategy development
- Contract negotiation expertise
- Pipeline optimization
- Presentations & Proposal Management
- Risk management assessment
- Proficient in CRM systems
- Salesforce expertise
- Detail-oriented approach
- Revenue generation strategies
- Skilled in Microsoft office Suite (Including Teams & Outlook)
- Adobe, DocuSign, OneNote and Mondaycom
- Sales team leadership
- Collaborative team management
- Effective communication
- Building customer loyalty & Retention
- Enhancing customer engagement
- Drives revenue performance
- Business strategies
- Goals and performance
- Excellent negotiation skills
- Account growth
- Revenue generation
- Client services oversight
- Strategic planning
- Sales expertise
- Trend forecasting
- Territory management
- Scheduling
- Systems and software expertise
- Partnership development
Character Statements/Quotes
- “Jakea is a rewarding customer experience, as with her we always win.” Quoted by Customer
- “She is knowledgeable, kind, and goal driven to cultivate results. Plus her success record is one for the books because who wins excellence awards 11 years in a row.” Quoted by Colleague
- "Jakea is a good leader as she knowledgeable, understanding, and passionate in her abilities to achieve Sales excellence not just for her, but for her entire team." Quoted by Executive General Manager
Timeline
Senior Operations Manager and Executive PM
Central Square Technologies LLC
05.2014 - 05.2017
Senior Account Manager
Central Square Technologies LLC
01.2014 - Current
Bachelor of Science - Business Management
Seminole State College
Associate of Applied Science - Computer Information Technologies
Seminole State College
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