Jakeata Dantignac
Account Manager
Capitol Heights,MD
Summary
Dynamic Account Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Account Manager
Allied Universal Security Services
05.2018 - 11.2023
- Led security guard operations for Capital One's HQ location.
- Managed book of business that ran approximately 2968 hours per week.
- Provided Capital One high quality security services which protected their associates, contractors, customers, and assets.
- Collaborated with Capital One to execute against their strategic security initiatives.
- Delivered critical security support services to effectively manage financial and operational goals.
- Maintained quality customer service.
- Ensured all business reporting KPIs, SLAs and AUS/Capital One compliance requirements were met.
- Served as on-site Security Operations Incident Command during escalated and emergency incidents.
- Worked with AUS branch leadership to ensure recruiting and staffing needs were met.
- Maintained appropriate inventories and maintenance checklists.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Increased client satisfaction by building strong relationships and addressing their needs promptly
Security Supervisor
Allied (Barton) Universal Security Services
11.2012 - 05.2018
- Led security guard operations for Capital One's Call Centers.
- Oversaw book of business for commercial and corporate settings that ran approximately 560 hours per week.
- Provided Capital One high quality security services which protected their associates, contractors, customers and assets.
- Ensured all business reporting KPI's, SLA,s and AUS/Capital One compliance requirements were met.
- Worked with AUS branch leadership to ensure recruiting and staffing needs were met.
- Managed officer performance through coaching, counseling, performance evaluations, recognitions, etc.
- Served as on-site Security Operations Incident Command during escalated and emergency incidents.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Maintained secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Managed team of security officers, providing guidance, support, and performance evaluations to ensure high level of professionalism.
- Oversaw team of security officers and managed scheduling and performance evaluations.
Facility Planning Rep Ll
TASC (Northrop Grumman)
02.2000 - 04.2012
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Planned and executed company corporate events on and offsite.
- Facilitated with IT department to ensure appropriate electronic equipment was available to setup per users request.
- Conducted company performance evaluations after events to assess interest level shown for products and services and discover opportunities for growth.
- Coordinated facility operations with Building Engineer on building safety, maintenance needs; recommended changes or modifications to existing facilities; inspected new facility installations and modifications.
- Processed accident and incident reports.
- Played key role in securing security contract provider.
- Implemented and updated company policies and procedures manuals as needed.
- Systematized employee moves/relocations across several task areas/contracts within TASC's Business Unit
- TASC Security point of contact for photo badges, TASC network access, facility access cards
- Investigated or oversaw investigation of losses, injuries and security violations
- Administered Conference Room Management System
- Served as on-site Security Operations Incident Command during scheduled, escalated and emergency incidents
- Gathered, organized and input information into digital database.
- Participated in weekly conference calls with TASC Senior Director, Security Defense/Civil Group
- Increased customer satisfaction by addressing and resolving complaints in timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
High School Diploma -
Anacostia High School
Washington, DC06.1993
Skills
- Security Guard Management
- Training and Development
- Life Safety / Emergency Management
- Resource Allocation
- Customer Relations
- KPIs
- SLAs
- WinTeam
- Domo
- Vendor Relations
- Report Writing
- Documentation and Reporting
- Customer Service
Awards
Awarded 5 year & 10 year award for providing top notch customer service throughout career.
Timeline
Account Manager
Allied Universal Security Services
05.2018 - 11.2023
Security Supervisor
Allied (Barton) Universal Security Services
11.2012 - 05.2018
Facility Planning Rep Ll
TASC (Northrop Grumman)
02.2000 - 04.2012
High School Diploma -
Anacostia High School