Jake Dayley
San Antonio
Summary
Talented Senior Customer Success Manager with 7 years of SaaS B2B experience looking for a company filled with great people and a great vision. History of managing large Enterprise accounts with complex needs. Skilled problem solver with an analytical approach to most challenges. Strong sales background with the ability to develop customer relationships to help them become as sticky as possible. Extremely technical and enjoys owning the customer experience in all aspects.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Senior Customer Success Manager
MAILGUN BY SINCH
11.2020 - 11.2023
- Managed between 100-150 accounts at a time with an estimated 10M ARR.
- In charge of account growth, renewal management, legal inquiries and requests, basic support, contract negotiation, and creating a fanatical customer experience.
- Served as the primary point-of-contact for Enterprise clients, ensuring timely resolution of issues and effective communication.
- Conducted regular business reviews with key stakeholders to track progress towards goals and identify areas for improvement.
- Collaborated with sales, product, and support teams to ensure seamless onboarding and account management processes.
- Enhanced customer satisfaction by implementing personalized success strategies for key accounts.
- Established strong relationships with clients to build trust and loyalty, leading to long-term business partnerships.
- Achieved all revenue targets by managing renewals effectively and identifying upsell opportunities within existing accounts.
- Led a team of Customer Success Managers, resulting in increased client retention and upselling opportunities.
- Championed a proactive approach to customer success by identifying potential issues, addressing them early-on in the client lifecycle, and preventing churn.
Healthcare Account Executive, TOLA
PROOFPOINT
08.2019 - 10.2020
- Responsible for net-new customers to Proofpoint and grew my area portfolio by 33% in the first year.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Developed new monthly prospecting approaches which became adopted by the entire commercial sales org of over 200 employees.
- Managed 6 trade show events to drive customer awareness and marketing efforts, 4 in person and 2 virtual, and exceeded the lead generation goal at all of them.
- Strong understanding of the security and threat landscape and how to sell into security minded accounts.
Strategic Account Manager
SOLARWINDS
03.2017 - 07.2019
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
- Average sale was $12.5k compared to the $10k company average.
- Closed 4 deals for over $100k including 1 deal with a Fortune 100 Bank for $500k which became a catalyst for a $2.5 million-dollar deal that closed after I transferred to the security team. One of the largest deals in company history.
- Developed a deep technical knowledge of the entire product base and accelerated my deal cycle to be half that of a typical rep.
- Consistently exceeded quota and lead generation requirements.
- Promoted each year based on performance.
Commercial Account Manager
SOLARWINDS
08.2016 - 03.2017
- Converted 30% more leads than the company average.
- Taught myself the technical details of all 13 core products to be able to demo them for customers without the aid of an engineer which shortened the sales cycle by weeks.
- Quickly exceeded requirements for the role and secured my first promotion.
Senior Inside Sales Rep
ALLCONNECT
10.2015 - 06.2016
- Promoted to Tier 4, the highest sales tier, faster than any other rep in the history of the St George office.
- Number 1 sales rep company-wide for Feb 2016 out of over 400 sales reps with 5 other finishes in the top 10.
Education
Bachelor of the Arts in History and Political Science -
Utah Valley University
Orem, UT01.2016
Skills
- Customer Relationship Management
- Strategic Communications
- Project Management
- Technical Training and Mentoring
- Account Growth
- Customer Retention
- Customer Onboarding
- Customer Account Management
- Data-driven decision-making
- Customer Advocacy
- Relationship Management
- Upselling strategies
- Salesforce
- Gainsight
- MS Office
- G-Suite
- Tableau
- Netsuite
- Outreachio
- Clari
- 6Sense
- Confluence
- Seismic
- Looker
- Kibana
- MS Teams
- Zoom
Service
Two-year service missionary in Tacloban, Philippines. Boy Scouts of America youth leader.
Languages
Cebuano
Full Professional
Waray
Full Professional
Tagalog
Limited Working
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Customer Success Manager
MAILGUN BY SINCH
11.2020 - 11.2023
Healthcare Account Executive, TOLA
PROOFPOINT
08.2019 - 10.2020
Strategic Account Manager
SOLARWINDS
03.2017 - 07.2019
Commercial Account Manager
SOLARWINDS
08.2016 - 03.2017
Senior Inside Sales Rep
ALLCONNECT
10.2015 - 06.2016
Bachelor of the Arts in History and Political Science -
Utah Valley University
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