JAKEEFIYA HACKETT

• Provided critical support to office operations by maintaining organized files, managing correspondence, and assisting with administrative tasks.
• Demonstrated strong attention to detail and time management skills to ensure the smooth functioning of the office.
• Collaborated with colleagues to improve office efficiency and streamline processes.
• Proficiently used Microsoft Office applications to create reports, spreadsheets, and documents, contributing to effective decision-making.
• Established and maintained stock records and other documents such as inventory, material control, accounting and supply reports.
• Stored medical equipment and ammunition in controlled and sterile environment and counted supplies efficiently.

• Demonstrated comprehensive knowledge of applicable bank regulations, Federal Regulations, and Mastercard/Visa regulations, ensuring full compliance and adherence to internal procedures.

• Maintained an unwavering commitment to delivering high-quality customer service, resulting in consistently positive feedback and client retention.

• Efficiently managed time to maximize client assistance while upholding exceptional customer service standards. • Effectively resolved and escalated complex problems, often requiring minimal guidance, resulting in swift and satisfactory outcomes for clients.

• Utilized strong problem-solving and decision-making skills to address various banking and financial issues, maintaining a high level of accuracy and efficiency.

• Proficiently handled a wide range of computer applications, with a focus on Microsoft Office suite, to streamline operations and enhance productivity.