Summary
Overview
Work History
Education
Skills
Timeline
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Jakeema Wiggins

Greenville,NC

Summary

Helps clients by offering supportive counseling and other forms of assistance, and makes arrangements for the delivery of services from community resources in accordance with the case plan. builds letters, conducts client and family interviews, and compiles social histories and psychosocial evaluations.

Overview

9
9
years of professional experience

Work History

Family Advocate

Economic Improvement Council
10.2022 - Current
    • Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
    • Identified available community resources and programs for families of disabled children.
    • Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
    • Conducted home visits to assess living conditions and provide personalized guidance on parenting challenges.
    • Maintained timely documentation of case progress, ensuring clear communication among all involved parties.
    • Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
    • Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
    • Provided comprehensive case management services to ensure coordinated, effective interventions.
    • Maintained detailed case histories, metrics and reports to meet strict standards.

Customer Service Representative

RemX
02.2022 - 10.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Security Supervisor

Allied Universal Security Services
05.2015 - 04.2022
    • Conducted regular patrols of facility to detect and deter security threats.
    • Recorded incident reports with detailed accounts of occurrences.
    • Monitored alarm systems and CCTV footage to enable prompt attention and response.
    • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
    • Coordinated with security personnel or other departments to establish safety of visitors and staff.
    • Oversaw team of security officers and managed scheduling and performance evaluations.
    • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
    • Screened vendors and contractors before granting access to restricted areas within mall.

Education

Bachelor of Science - Human And Social Services

Bryant And Stratton College
Buffalo, NY
03.2025

Associate of Science - Human And Social Services

Bryant And Stratton College
Buffalo, NY
05.2022

Skills

  • Community Resources
  • Multicultural Sensitivity
  • Effective Communication
  • Case Management
  • Family advocacy
  • Relationship Building

Timeline

Family Advocate

Economic Improvement Council
10.2022 - Current

Customer Service Representative

RemX
02.2022 - 10.2022

Security Supervisor

Allied Universal Security Services
05.2015 - 04.2022

Bachelor of Science - Human And Social Services

Bryant And Stratton College

Associate of Science - Human And Social Services

Bryant And Stratton College

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Jakeema Wiggins