Jakeena Moses
Novi,MI
Summary
Motivated and detail-oriented professional with extensive customer service experience and a back ground in Quality Assurance, seeking a position customer service to build expertise in Furniture and Interior Decor. Eager to apply strong communication skills, attention to detail and a passion for helping customers create beautiful, unique and functional spaces.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Dicks Sporting Goods
Novi, MI
11.2023 - Current
- Provide excellent customer service through clear communication and effective problem-solving, enhancing the customer experience in a high-traffic environment.
- Handle customer inquiries, manage returns, and assist with product information, contributing to an efficient and supportive customer experience.
- Developed skills in multitasking, time management, and maintaining a calm, professional demeanor, even during busy periods.
Quality Assurance Technician
Atlas Copco
New Hudson, MI
07.2018 - Current
- Over six years of experience ensuring quality and accuracy in gauge testing and inspection, supporting the manufacturing process through meticulous attention to detail.
- Conduct tests, calibrations, and inspections to confirm precision, troubleshoot discrepancies, and uphold safety standards, significantly contributing to product quality.
- Developed a keen eye for detail and strong analytical skills, both crucial for maintaining high standards and consistently meeting performance.
Medical Assistant
Clarkston Dermatology
Clarkston, MI
05.2017 - 06.2018
- Supported physicians and medical staff with patient care, scheduling, and record keeping, ensuring smooth operations within the medical office.
- Assisted in patient examinations, collected vitals, and documented medical histories, maintaining high standards of accuracy and patient confidentiality.
- Gained foundational skills in customer service, attention to detail, and organizational efficiency, directly transferable to new career areas.
Education
GED -
Orange Lawn Adult Education
Phoenix, AZ08-2011
Some College (No Degree) - Medical Assistant
Bryman College of Arizona
Phoenix, AZSkills
- Attention to Detail
- Customer Service Excellence
- Product knowledge and advising
- Time Management
- Analytical and problem-solving skills
- Adaptability & Quick Learning
- Team Collaboration
Timeline
Customer Service Specialist
Dicks Sporting Goods
11.2023 - Current
Quality Assurance Technician
Atlas Copco
07.2018 - Current
Medical Assistant
Clarkston Dermatology
05.2017 - 06.2018
GED -
Orange Lawn Adult Education
Some College (No Degree) - Medical Assistant
Bryman College of Arizona