Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Interior Design Experience
References
Timeline
Generic

Jakeena Moses

GA

Summary

Dynamic professional with extensive experience in customer service and administrative support, notably at Dick's Sporting Goods. Proven ability to enhance client relations through effective problem-solving and communication skills. Adept at managing inventory and ensuring quality control, consistently delivering exceptional results in fast-paced environments. Proficient in Microsoft Office Suite and committed to excellence.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Dick's Sporting Goods
Novi, MI
10.2019 - 05.2025
  • Assisted customers with product inquiries, returns, and transactions.
  • Provided personalized solutions to enhance customer experience.
  • Handled incoming calls and resolved concerns professionally.
  • Assisted customers in locating merchandise throughout the store efficiently.
  • Processed transactions accurately using point-of-sale systems.

Administrative Assistant (Quality Dept.)

Atlas Copco
New Hudson, MI
07.2018 - 05.2025
  • Coordinated scheduling, supplier visits, and calibration tracking.
  • Maintained accuracy in quality databases (QDA, Plex).
  • Supported multiple departments with reports, requisitions, and shipping requests.
  • Managed office supplies inventory and placed orders to maintain stock levels.
  • Assisted in preparing reports and presentations for management review sessions.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.

Packing Supervisor

Aspen Technologies
Brighton, Michigan
01.2014 - 07.2018
  • Supervised packing operations ensuring accuracy and quality standards.
  • Managed inventory levels and trained new employees.
  • Coordinated workflow among team members to optimize efficiency in packing.
  • Trained new employees on packing procedures and quality standards.
  • Monitored inventory levels and reported discrepancies to management.

Education

GED -

Adult Education of Arizona
Arizona

Diploma - Medical Assistant

Bryman School of Arizona
Arizona

Skills

  • Customer service and support
  • Client relations
  • Interior design and styling
  • Event planning
  • Retail transactions
  • Problem solving
  • Scheduling and appointments
  • Administrative support
  • Communication skills
  • Team collaboration
  • Product knowledge
  • Customer relationship management
  • Quality control
  • Data entry and filing
  • Office administration
  • Time management
  • Attention to detail
  • Inventory management
  • Issue resolution
  • Microsoft Office Suite proficiency
  • Empathy and patience in service
  • Complaint tracking and resolution

Hobbies and Interests

  • Decorating & Event Styling
  • Candle Making & Product Displays

Interior Design Experience

  • Decorated personal home interiors with a focus on detail and style.
  • Designed centerpieces for dining spaces for family and personal home.
  • Volunteered decorating spaces for The Worship Center (Mt. Clemens, MI).
  • Created product display setups for 'Just Minyelle' candle pop-up shop.

References

References available upon request.

Timeline

Customer Service Representative

Dick's Sporting Goods
10.2019 - 05.2025

Administrative Assistant (Quality Dept.)

Atlas Copco
07.2018 - 05.2025

Packing Supervisor

Aspen Technologies
01.2014 - 07.2018

GED -

Adult Education of Arizona

Diploma - Medical Assistant

Bryman School of Arizona

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