Jakehya Woods

• Handled a high volume of customer inquiries in a professional and timely manner
• Handled customer inquiries with empathy and professionalism
• Utilized active listening skills to identify customer needs and offered appropriate solutions
• Maintained accurate records of customer interactions and transactions
• Resolved customer complaints with empathy and understanding
• It served as an escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
• It has enhanced customer satisfaction by proactively addressing and resolving concerns promptly.

• Managed the annual health and welfare benefits enrollment process, guiding customers through plan options, eligibility requirements, and enrollment procedures to ensure a seamless experience.

• Assisted clients with navigating complex benefits information, including medical, dental, vision, and other welfare plans, clarifying benefits details, and helping them make informed decisions aligned with their needs.

• Processed premium payments accurately, verifying payment amounts, updating records, and ensuring compliance with billing schedules and company policies, which minimized payment discrepancies and improved billing accuracy.

• Provided detailed support to customers regarding premium calculations, deductions, and payment options, resolving billing inquiries and addressing any concerns about policy costs or adjustments.

• Maintained a high level of confidentiality and accuracy in processing sensitive information, following data protection guidelines, and upholding customer trust in managing their personal and financial information.

• Helped clients make informed decisions about financial future.
• Increased client retention rates through delivering exceptional service, ensuring satisfaction with personalized retirement planning strategies designed specifically for them.
• Helped clients transition into retirement smoothly by creating detailed income distribution plans and withdrawal strategies.
• Provided ongoing support to retired clients by monitoring their income streams, adjusting distributions as needed based on changes in living expenses or taxes owed during the year.
• Assisted clients in navigating complex pension regulations, helping them make informed decisions about their options.

• Administered medication and monitored vital signs as prescribed by the physician
• Provided quality patient care, including administering medications, changing dressings, and monitoring vital signs
• Maintained detailed records of patient care, including changes in health status, treatments, and procedures
• Provided direct patient care, including dressing changes and medical administration
• Assisted with daily living activities, such as meal preparation, bathing, and grooming
• Collaborated with other healthcare professionals to ensure the best possible care for patients
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Built strong relationships with clients to deliver emotional support and companionship.
• Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
• Contributed to a positive atmosphere for patients by using effective communication and active listening skills.

• Engage clients in physical and mental exercises prescribed by their doctors
• Provide companionship by lending an ear or a shoulder to lean on
• Prepare food or oversee the preparation of food to ensure that hygiene standards are met and that doctor's orders are being followed
• Assisted clients with activities of daily living, promoting independence and quality of life.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Built strong relationships with clients to deliver emotional support and companionship.