Summary
Overview
Work History
Education
Skills
Locations
Timeline
Generic

Jakeia Cooper

Pensacola,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Inspection Supervisor

Jasmin's Cleaning Service
03.2015 - Current
  • Enhanced team performance through regular training sessions and performance evaluations.
  • Ensured compliance with industry standards and regulations through thorough inspections and rigorous documentation practices.
  • Developed inspection checklists to standardize processes, leading to consistent results across the department.
  • Collaborated with cross-functional teams to address inspection-related issues, resulting in improved workplace safety.

Dispatcher

Root Staffing
12.2019 - 12.2021
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.

IT Support Specialist

Iqor
01.2017 - 12.2019
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Delivered onsite technical support for [Number] employees.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.

Reservation Agent

Resort Quest
01.2014 - 12.2016
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

Education

Pensacola State College -

Associate of Science - Early Childhood Education

Pensacola State College
Pensacola, FL
05.2020

Skills

  • Strong organizational and time-management skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously

Locations

Pensacola, FL

Timeline

Dispatcher

Root Staffing
12.2019 - 12.2021

IT Support Specialist

Iqor
01.2017 - 12.2019

Inspection Supervisor

Jasmin's Cleaning Service
03.2015 - Current

Reservation Agent

Resort Quest
01.2014 - 12.2016

Pensacola State College -

Associate of Science - Early Childhood Education

Pensacola State College

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Jakeia Cooper