Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jakeia Walker

Macon,MS

Summary

Adept at managing high-stress situations and resolving customer complaints with empathy, I enhanced client loyalty at Dollar General Store. Skilled in data entry and customer service, my role as a Front Desk Receptionist at Noxubee County Health Department streamlined appointment scheduling, elevating office efficiency and client satisfaction without compromising confidentiality.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.

Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

1
1
year of professional experience

Work History

Front Desk Receptionist

Noxubee County Health Department
08.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Organized, maintained and updated information in computer databases.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.

Customer Service Representative

Dollar General Store
07.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

High School Diploma -

Noxubee County High School
Macon, MS
05-2023

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Telephone etiquette
  • Data entry
  • Scheduling
  • Appointment scheduling
  • Verbal and written communication
  • Administrative skills
  • Office organization

Languages

English
Full Professional

Timeline

Front Desk Receptionist

Noxubee County Health Department
08.2024 - Current

Customer Service Representative

Dollar General Store
07.2023 - 04.2024

High School Diploma -

Noxubee County High School
Jakeia Walker