Jakeira Mayo
Houston,TX
Summary
Positive, upbeat personality with friendly and approachable demeanor. Possesses knowledge of customer service principles and hospitality standards, ensuring smooth and efficient service. Capable of creating welcoming atmosphere and enhancing guest satisfaction.
Overview
3
3
years of professional experience
Work History
Hotel Waiter
Marriott
Houston, TX
04.2025 - 02.2026
- Delivered exceptional customer service to enhance guest dining experiences.
- Collaborated with kitchen staff to ensure timely and accurate food service.
- Assisted in training new waitstaff on restaurant procedures and menu offerings.
- Maintained cleanliness and organization of dining areas for optimal guest comfort.
- Suggested menu items based on guest preferences, enhancing overall dining experience.
- Resolved customer inquiries and complaints promptly to maintain satisfaction levels.
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
Cashier
Showbiz Cinemas
Houston, TX
06.2024 - 12.2025
- Handled customer inquiries and resolved issues promptly to maintain satisfaction.
- Adhered to safety and hygiene standards consistently while managing food products.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
McDonald's
Houston Tx
10.2023 - 03.2024
- Processed customer transactions efficiently using POS system.
- Maintained cleanliness and organization of service area to enhance customer experience.
- Assisted customers with menu selections, promoting daily specials effectively.
- Collaborated with team members to ensure smooth operation during peak hours.
- Monitored inventory levels and communicated restocking needs to management proactively.
Hostess Trainer
The Toasted Yolk Cafe
Humble, TX
04.2023 - 08.2023
- Trained new hosts on customer service protocols and seating procedures.
- Assisted in developing training materials for onboarding processes.
- Implemented standard operating procedures for guest interactions.
- Monitored performance of hosts, providing constructive feedback for improvement.
Hostess
The Toasted Yolk Cafe
Humble, TX
02.2023 - 04.2023
- Welcomed and seated guests promptly, ensuring smooth customer flow during peak hours.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Provided menu information and answered guest inquiries, enhancing overall dining experience.
- Collaborated with servers to coordinate efficient service and maintain high customer satisfaction.
- Supported special events by organizing seating layouts and managing guest arrivals effectively.
Education
High School Diploma -
Home Schooling
HomeSkills
- Cleanliness
- Order taking
- Table setting
- Multi-tasking skills
- Complaint handling
- Guest relations
- Food safety
- Menu memorization
- Phone etiquette
- Menu presentation
- Reservation management
- Issue resolution
- Food running
- Team player
- Warm and friendly
Timeline
Hotel Waiter
Marriott
04.2025 - 02.2026
Cashier
Showbiz Cinemas
06.2024 - 12.2025
Cashier
McDonald's
10.2023 - 03.2024
Hostess Trainer
The Toasted Yolk Cafe
04.2023 - 08.2023
Hostess
The Toasted Yolk Cafe
02.2023 - 04.2023
High School Diploma -
Home Schooling