JaKeisha Dunbar
Boston,MA
Summary
Office Manage with experience in managing daily operations, supervising administrative staff and developing efficient office procedures. Skilled in high level administrative support, coordinating schedules and handling correspondence, phone calls and taxpayers at the counter. Strong organizational and communication skills with the ability to meet deadlines and deliver exceptional results.
Overview
10
10
years of professional experience
Work History
Office Manager
City of Boston, Assessing
04.2024 - Current
- Manage schedules, prepare correspondence and reports.
- Handles telephone, mail and over the counter inquiries.
- Trained new personnel regarding company operations, policies and services.
- Followed through with client requests to resolve problems.
Administrative Analyst
City of Boston, Assessing
06.2017 - 04.2024
- Provide information and assistance to the public regarding Real Estate, Personal Property, Motor Vehicle and Boat taxes.
- Handle telephone calls, mail and over the counter inquires.
- Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.
Customer Service Representative
Registry Of Motor Vehicles
01.2016 - 06.2017
- Provide telephone assistance to customers with title inquires.
- Preform related duties such as completion of duplicate title, add a lien and title correction transaction.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
Education
Associate of Science - Accounting
Johnson & Wales University
Providence, RI06-2006
High School Diploma -
Hyde Park High
Hyde Park, MA06-2004
Skills
- Proficient in Microsoft Word, Excel and PowerPoint
- Patriot Proper-Assess Pro- Ap5
- Staff hiring
- Scheduling and calendar management
- Cisco Finesse and Jabber phone system
- Patriot Proper- Document workflow
- Employee training
- Clear oral/written communication
- Complaint resolution
Timeline
Office Manager
City of Boston, Assessing
04.2024 - Current
Administrative Analyst
City of Boston, Assessing
06.2017 - 04.2024
Customer Service Representative
Registry Of Motor Vehicles
01.2016 - 06.2017
Associate of Science - Accounting
Johnson & Wales University
High School Diploma -
Hyde Park High