Shequera Cone
Austell,GA
Summary
Driven professional with a proven track record at MiMedx, enhancing operational efficiency and customer engagement through exceptional organizational skills and teamwork. Excelled in streamlining processes, significantly improving data accuracy, and fostering a collaborative environment. Skilled in operations tracking and interpersonal communication, adept at multitasking and self-motivation.
Overview
12
12
years of professional experience
Work History
Operations Support Specialist
MiMedx
08.2020 - Current
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Conducted regular quality reviews of business data and processes to identify discrepancies and formulate solutions.
- Analyzed and evaluated operational issues and determined cost-effective solutions.
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Gathered, organized and input information into digital database.
Customer Service Representative
Big Lots
05.2013 - 10.2022
- Responded to customer requests for products, services, and company information.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Call Center Representative
Collagraphy
04.2015 - 08.2015
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Receptionist
Brillant Eyes Vision Center
01.2013 - 08.2013
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
Associate of Science - Surgical Technology
Chattahoochee Technical College
Marietta, GA08.2020
Skills
- Scheduling
- Operations tracking
- Customer Engagement
- Operational Efficiency
- Organizational Skills
- Interpersonal Skills
- Team building
- Self Motivation
- Excellent Communication
- Multitasking
- Teamwork and Collaboration
Timeline
Operations Support Specialist
MiMedx
08.2020 - Current
Call Center Representative
Collagraphy
04.2015 - 08.2015
Customer Service Representative
Big Lots
05.2013 - 10.2022
Receptionist
Brillant Eyes Vision Center
01.2013 - 08.2013
Associate of Science - Surgical Technology
Chattahoochee Technical College
Similar Profiles
Brent DavisBrent Davis
Processing Operator at MiMedxProcessing Operator at MiMedx
Dakota ConnorDakota Connor
Associate Account Executive at MiMedxAssociate Account Executive at MiMedx
CANDICE MCCANTCANDICE MCCANT
Team Lead Recovery Services at MiMedxTeam Lead Recovery Services at MiMedx
Ellen AlloccaEllen Allocca
Sr. Account Executive at MiMedxSr. Account Executive at MiMedx
Rose Coppee, BSN, RNRose Coppee, BSN, RN
PACU Traveling Registered Nurse at Mount Sinai HospitalPACU Traveling Registered Nurse at Mount Sinai Hospital