Jake (Jay) Romero

Current Facility: Salt Lake Valley Youth Center (February 2024 to Present)

• Applied crisis intervention methods to de-escalate potentially dangerous scenarios.

Previous Facilities: Farmington Bay Youth Center, and Weber Valley Youth Center

• Mentor and supervise high-risk/violent youth offenders, overseeing individual and group activities
• Proficient in drafting court reports, parole summaries, treatment plans, and supervision standards
• Assist in teaching pro-social, academic, and vocational skills
• Implement specialized treatment plans and co-facilitate sessions with Licensed Mental Health Practitioner
• Certified in Integrated Crisis Response (ICR) intervention, providing timely crisis intervention
• Skilled in resolving potentially dangerous situations to ensure safety
• Strong communication skills, both written and verbal, with keen ability to understand and convey information effectively.

• Youth supervision as Youth Counselor/Unit Manager with experience in social work, psychology, sociology, and trauma informed care working with psychiatric or chemically dependent patients, and behavioral healthcare setting
• Daily routines start with recreation therapy, skills and daily living, educational and expectations groups, transportation to and from appointments and airport
• Completing schedule per shift, assisting in redirecting patients and making sure youth are safe and redirecting behaviors
• Making sure staff on unit are providing trauma informed care, following listed schedules
• Providing and assisting staff on floor with support and completing proper documentation for consequences, shift reports, and DAR Logs to ensure system and program is running as required
• Reporting information to and from supervisors to floor staff for any issues or concerns on floor
• Communication between nurses and therapists to provide proper care and treatment plans for residents per day.

• Customer service for retention calls making changes to accounts, Emails, Chats, Cancellations, Upgrades, Downgrades, Transfers to Tech support, appointment Setting, providing information, Software Services, Assisting customers resolve any issues with customers accounts.

• Assistance in academics youth supervision and on campus learning development, and recreational activities
• Data entry and documentation
• Providing information to and from parents and counselors in person and over phone
• Following scheduled educational classes, group therapy
• Team meetings for shift updates per shift and treatment plans
• Making sure unit staff are following schedule and policies.

• Arrive at station check into truck and scanner and scan all packages, load packages, and deliver to planned route
• Make sure packages are delivered and procedures are done correctly as needed upon daily routines.

• Inbound and outbound calls to customers in need of account information, check and card authorization, Cancellations, approvals, account Management, Account Payables, provide auto services such as roadside assistance, customer Service with customers and merchants
• Troubleshooting, Problem solving, verification
• Account setup.

• Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.
• Mentored new staff members to promote professional growth within team and ensure consistent service quality across all programs.
• Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
• Facilitated open communication between parents, staff, and administrators to ensure coordinated efforts in supporting youths'' wellbeing.