Jakelin Beza
MD
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Maryland Zoological Society
10.2023 - Current
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Conduct regular training sessions with zoo staff on security protocols and emergency response procedures, ensuring all employees are well-prepared to handle potential threats and emergencies effectively.
- Utilize surveillance technology to monitor and protect the zoo premises, animals, and visitors, ensuring proactive identification and response to any potential security threats.
- Monitor and respond to all alarms involving burglary, fire, animal escapes or bites to ensure safety of visitors and employees.
- Investigate and write reports of all types such as injury, damages, criminal activity, and animal related incidents.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Biohazard Technician
Aftermath Services
03.2023 - 10.2023
- Cooperated with a team to remove, clean up, and disinfect areas that were contaminated with biohazard material.
- Developed and maintained relationships with local authorities, emergency responders, and insurance companies to facilitate seamless and timely clean-up operations in compliance with regulations and industry standards
- Implemented and adhered to strict biohazard disposal protocols to ensure compliance with OSHA and EPA regulations, maintaining a safe and clean environment for clients and the community
- Increased customer satisfaction by using proper time management skills and efficient cleaning methods to meet deadlines.
- Conducted regular inspections and maintenance of biohazard cleanup equipment and tools to ensure optimal functionality and readiness for emergency response situations, minimizing downtime and maximizing efficiency in clean-up operations.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
Security Officer
Allied Universal
06.2021 - 02.2023
- Utilized strong communication skills to effectively de-escalate tense situations, ensuring a safe and secure environment.
- Answered phone calls and responded to customer emails.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Acted quickly during emergency situations and dispatched security to reduce opportunity for damage and injury.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Collaborate with local law enforcement agencies to exchange information and enhance coordination in responding to security threats and fostering a stronger network.
- Provided exceptional customer service to callers, remaining empathetic and patient.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
Security Guard
SAFE Management
07.2018 - 12.2019
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Provided customer service assistance to staff and visitors in a professional manner.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Searched bags manually to identify prohibited items and contraband to prevent any harm to visitors and employees.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Collaborated with law enforcement agencies during emergency situations to ensure the safety and security of staff, visitors, and assets.
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Anticipated potential problems before they arose, proactively addressing them to minimize disruptions in event proceedings.
Education
Bachelor of Arts - Criminology And Criminal Justice
University of Maryland
College Park, MD12.2022
Associate of Arts - Transfer Studies
Anne Arundel Community College
Arnold, MD12.2020
Skills
- GIS
- Microsoft Office (PowerPoint, Word, Outlook, and Teams)
- Documentation and Report Writing
- Detail Oriented
- Biohazard Remediation
- Problem-solving
- Self Motivation
- Emergency Response
Certification
- First Aid/CPR /AED Certified
Languages
Spanish
Native or Bilingual
Timeline
Security Officer
Maryland Zoological Society
10.2023 - Current
Biohazard Technician
Aftermath Services
03.2023 - 10.2023
Security Officer
Allied Universal
06.2021 - 02.2023
Security Guard
SAFE Management
07.2018 - 12.2019
Bachelor of Arts - Criminology And Criminal Justice
University of Maryland
Associate of Arts - Transfer Studies
Anne Arundel Community College