JAKELIN JIMENEZ
Van Nuys,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Associate
Abercrombie & Fitch
Studio City, CA
05.2022 - Current
- Built relationships with customers by providing friendly customer service.
- Assisted customers with selecting items and answering questions about products.
- Provided customer service support for inquiries, complaints, and returns.
- Communicated clearly with customers in person and via telephone, driving positive experiences.
- Answered customer questions and provided store information.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Arranged and stocked new merchandise following placement directions.
- Stocked sales floor and assisted in product movement and merchandising plans.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Encouraged customers to sign up for loyalty programs or store credit cards.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Greeted customers to determine wants or needs.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Associate
GOL SOCCER COMPLEX
North Hollywood, CA
12.2020 - 04.2022
- Built relationships with customers by providing friendly customer service.
- Maintained clean facility by sweeping parking areas and removing waste.
- Resolved customer complaints in a professional manner while following established guidelines.
- Prevented unauthorized access into restricted areas of the facility.
- Performed minor maintenance tasks such as changing light bulbs, cleaning signs.
- Greeted customers and provided information about parking fees, regulations and services.
- Assisted customers with finding available spaces in the lot.
- Directed traffic flow within the lot as needed to maintain safety and orderliness.
- Monitored entrances, exits and lots to ensure compliance with parking policies.
- Provided customer service and information, answered questions and gave directions.
- Collected payments for parking fees from customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Some College (No Degree) - Nursing
Los Angeles City College
Los Angeles, CASkills
- Cash Handling
- Workplace Safety
- Customer Interaction
- Sales Techniques
- New Hire Training
- Patient Evaluation
- Service Assistance
- Customer Service
- Relationship Building
- Oral Communication
- Team leadership
- Attention to Detail
- Extremely creative
Languages
Spanish
Native/ Bilingual
English
Full Professional
Affiliations
- Soccer player
- Dancer
- Crafty person
Timeline
Associate
Abercrombie & Fitch
05.2022 - Current
Associate
GOL SOCCER COMPLEX
12.2020 - 04.2022
Some College (No Degree) - Nursing
Los Angeles City College