Jakelin Medina-Diaz
Hopewell,VA
Summary
Experienced Night Shift Lead goes above and beyond to support team and business objectives. Excellent interpersonal, communication and decision-making skills developed over 4-year background in Subway. Focused on helping team members exceed performance targets and resolving complaints from customers.
Overview
4
4
years of professional experience
Work History
Night Shift Lead
SUBWAY®Restaurants
Hopewell, VA
10.2020 - Current
- Ensured that safety regulations were followed by all staff members.
- Developed strategies to improve efficiency, productivity, and quality of work produced during night shift operations.
- Resolved customer complaints and reported issues to senior management.
Special Projects
Standard Motor Products, Inc.
Disputanta, VA
02.2022 - 07.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Planned and completed group projects, working smoothly with others.
Education
High School Diploma -
Hopewell High School
Hopewell, VA06-2021
Skills
- Safety And Security Procedures
- Staff Supervision
- Resolving Issues
- Customer Assistance
- Punctual And Dependable
- Teamwork And Collaboration
- Guest Services
Accomplishments
- French National Honor society
- Jrotc (2nd LT)
Languages
English
Professional
Spanish
Professional
Timeline
Special Projects
Standard Motor Products, Inc.
02.2022 - 07.2022
Night Shift Lead
SUBWAY®Restaurants
10.2020 - Current
High School Diploma -
Hopewell High School