Jakeline Angeles
Cary,IL
Summary
Excels in any position or environment using solid skills and past experience. Collaborates with others to meet deadlines and goals. Communicates effectively with co-workers and customers.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Illinois Bone and Joint Institute
09.2022 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cleaning Crew Member
Angeles & Gris Cleaning
02.2019 - 09.2022
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Arranged and removed tables, chairs and decorations to prepare facilities for events such as meetings and banquets.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
Retail Sales Associate
Goodwill Store
10.2018 - 03.2019
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Spoke to customers in native language to increase loyalty and establish relationships.
Education
Esthetics
Cosmetology and Spa Academy
Crystal Lake, IL03.2022
High School Diploma -
Cary-Grove High School
Cary, IL05.2019
Skills
- Customer Support
- Problem-solving skills
- Calm Under Pressure
- Customer Relations
- Basic maintenance tasks
- Maintenance
- Dishwashing
- Customer Service
Timeline
Call Center Representative
Illinois Bone and Joint Institute
09.2022 - Current
Cleaning Crew Member
Angeles & Gris Cleaning
02.2019 - 09.2022
Retail Sales Associate
Goodwill Store
10.2018 - 03.2019
Esthetics
Cosmetology and Spa Academy
High School Diploma -
Cary-Grove High School
Similar Profiles
Alexander Micahel Ilija KulacicAlexander Micahel Ilija Kulacic
Prior Authorization Specialist at Illinois Bone and Joint InstitutePrior Authorization Specialist at Illinois Bone and Joint Institute
Fernando VillarrealFernando Villarreal
Rehabilitation Technician at Illinois Bone And Joint InstituteRehabilitation Technician at Illinois Bone And Joint Institute
Cheryl JohnsonCheryl Johnson
Physical Therapy Aide at Illinois Bone And Joint InstitutePhysical Therapy Aide at Illinois Bone And Joint Institute