Jakeline Ramos

• Warmly greeted guests upon arrival and departure, ensuring a welcoming atmosphere.

• Efficiently managed guest check-ins and check-outs, verifying reservations and issuing

room keys.

• Handled guest inquiries, requests, and complaints promptly to ensure satisfaction.

• Assisted guests with special needs and provided information about hotel amenities and

local attractions.

• Processed payments, including cash, credit/debit cards, and checks, ensuring accurate

billing.

• Maintained and balanced cash drawers, prepared daily transaction reports, and

deposited receipts as per accounting procedures.

• Handled currency exchanges and issued safe-deposit boxes to guests.

• Answered phone calls and emails, managed reservations, and directed inquiries to

appropriate departments.

• Coordinated with housekeeping and maintenance to ensure room readiness and address guest concerns.

• Liaised with other hotel departments to facilitate seamless guest experiences.

• Managed room reservations, cancellations, and modifications using hotel software

systems.

• Maintained accurate guest records and ensured confidentiality of personal information.

• Prepared reports on occupancy, arrivals/departures, and special requests for

management review.

• Ensured the front desk area was clean, organized, and presentable at all times.

• Monitored lobby areas to maintain a professional and welcoming environment for

guests.

• Adhered to hotel safety and security policies, reporting any incidents or unsafe

conditions to management.

• Followed company procedures and standards to ensure compliance with hospitality

regulations.

• Company Overview: Su Casa De Cambio LLC
• Processed deposits, withdrawals, and transfers efficiently while maintaining accuracy.
• Balanced cash drawers at the end of each shift and investigated discrepancies.
• Provided customers with information on bank products, services, and promotions.
• Assisted in opening new accounts and resolving customer inquiries and concerns.
• Delivered exceptional customer service, building strong client relationships.