Jakelinee Mercado-lopez
Glen Allen,VA
Summary
Professional with strong background in food service, specializing in efficient order management and exceptional customer service. Consistently ensures smooth operations and timely delivery in fast-paced environment. Highly adaptable team player focused on achieving results and meeting customer expectations. Skilled in multitasking, communication, and problem-solving.
Overview
4
4
years of professional experience
Work History
To-Go Specialist
Olive Garden Restaurant
08.2021 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
Dental Assistant
Parkway Family Dentistry
09.2022 - 09.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Hostess
Cities Bar & GrillBar
03.2021 - 12.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Billing
Landscaping Company
06.2020 - 09.2020
- Validated payment invoices, reports and associated billing records.
- Streamlined billing process efficiency by implementing updated billing system.
- Enhanced customer experience by resolving complex billing disputes efficiently.
- Maintained organized patient records for easy retrieval and accurate billing practices.
Education
High School Diploma -
John Randolph Tucker High School
Richmond, VA06.2022
Skills
- Strong multitasking
- Phone Etiquette
- Initiative-taking
- Quick Learner
- Order Accuracy
- Efficient Packaging
- Money Handling
- Service prioritization
Languages
Spanish
Native or Bilingual
Timeline
Dental Assistant
Parkway Family Dentistry
09.2022 - 09.2022
To-Go Specialist
Olive Garden Restaurant
08.2021 - Current
Hostess
Cities Bar & GrillBar
03.2021 - 12.2021
Billing
Landscaping Company
06.2020 - 09.2020
High School Diploma -
John Randolph Tucker High School
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