Jakelle Allen

cleaning

Remodeling store, stocking.

• Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
• Expedited order processing time with proficient use of warehouse management software and scanning equipment.
• Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
• Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
• Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
• Enhanced order accuracy by diligently picking and packing items according to customer specifications.

cleaning

Remodeling store, stocking.

During my time as a walmart associate I fulfilled my job by greeting customers on the sales floor, providing assistance, and recommending merchandise based on customer needs. During this role involves moving incoming merchandise to the sales floor and maintaining entertainment displays throughout the day, ensuring a positive shopping experience for customers.

• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Identified and resolved discrepancies and errors in customer accounts.
• Implemented and developed customer service training processes.