Matthew Phillips
Vinemont,AL
Summary
Seasoned F&I / Sales Manager with thorough understanding of automotive industry. Strong leadership, strategic planning, customer relationship management skills along with the ability to analyze sales data effectively for business growth. Recognized for developing innovative strategies that increase profit margins and enhance customer satisfaction in prior roles. "Thinking outside the Box" Mentality.
Overview
7
7
years of professional experience
Work History
F&I Manager
Long Lewis of Cullman
Cullman , AL
08.2024 - Current
- Collaborated with lending representatives to obtain financing and complete sales.
- Monitored and maintained F&I department compliance with all applicable laws, regulations and internal guidelines.
- Conducted regular meetings with dealership personnel to discuss performance metrics, goals and objectives.
- Developed training programs for new and existing employees in the F&I department.
- Coordinated with other departments to ensure that customer service was being met at a high level.
- Assisted customers in selecting appropriate finance options based on their individual needs.
F&I Manager
Eckenrod Ford Lincoln of Cullman
Cullman, AL
07.2019 - 08.2024
- Coordinated with other departments to ensure that customer service was being met at a high level.
- Assisted customers in selecting appropriate finance options based on their individual needs.
- Acted as a GSM when needed. I learned from my GM/Owner, Wade Bentley, how to lead and direct with sales or service issues.
- Established policies and procedures for the Sales department to follow.
- Grew the Finance department from $800-$1000 per copy to $1300-$1500 by being involved in the deal early and often.
- Managed to raise VSC to 55-60%, was 35-40% when I started at Eckenrod.
- Gap: 40-45% average.
- Wheel & Tire - 12-15% average.
- Maintenance - 15% average.
Sales Associate
Eckenrod Ford Lincoln of Cullman
Cullman , AL
09.2017 - 07.2019
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Demonstrated product features and benefits for customers' needs.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Led the Sales Board with an average of 15 sales a month in an 85-90 car store.
Education
Associates - Machine Tool Technology
Wallace State Community College - Hanceville
Hanceville, AL05-2014
Skills
- Salesmanship
- Dealership management
- Customer Satisfaction
- Professional Networking
- Sales management
- Compliance Management
- Sales Goals
- Customer service and assistance
Timeline
F&I Manager
Long Lewis of Cullman
08.2024 - Current
F&I Manager
Eckenrod Ford Lincoln of Cullman
07.2019 - 08.2024
Sales Associate
Eckenrod Ford Lincoln of Cullman
09.2017 - 07.2019
Associates - Machine Tool Technology
Wallace State Community College - Hanceville
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