Jakera Rease
Mobile
Summary
Resourceful customer service representative with experience in managing high-stress situations and resolving conflicts. Skilled in critical thinking and customer relations, consistently delivering positive outcomes that drive customer retention and satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Conduent
03.2024 - 01.2026
- Monitored customer feedback to identify areas for improvement in services.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Customer Service Representative
Teleperformance USA
06.2023 - 03.2024
- Assisted customers with inquiries, providing timely and accurate information.
- Resolved complaints effectively, ensuring customer satisfaction and retention.
- Adapted quickly to new systems and procedures in a dynamic environment.
- Maintained knowledge of product offerings to better assist customers with selections.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Sales Associate
Prime Communications AT&T
11.2022 - 06.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Engaged with clients to identify their needs and recommend appropriate solutions.
- Executed daily sales transactions accurately using point-of-sale systems.
- Maintained knowledge of current promotions and product features to effectively communicate benefits.
- Collaborated with team members to achieve store sales goals consistently.
- Processed inventory shipments and organized merchandise displays for optimal presentation.
- Provided exceptional customer service, resulting in positive feedback and repeat business.
Education
High School Diploma -
John L Leflore
Mobile, AL05-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
Timeline
Customer Service Representative
Conduent
03.2024 - 01.2026
Customer Service Representative
Teleperformance USA
06.2023 - 03.2024
Sales Associate
Prime Communications AT&T
11.2022 - 06.2023
High School Diploma -
John L Leflore