Jakeria Crosby
Memphis,TN
Summary
Dedicated professional with strong customer service skills and a proven record in shipment coordination. Committed to enhancing workflow efficiency and ensuring timely processing.
Overview
10
10
years of professional experience
Work History
Tasker / Traffic Clerk
DHL Hormel
Southaven, MS
02.2025 - Current
- Coordinate inbound and outbound shipments, ensuring timely processing and accurate documentation.
- Operate warehouse management systems to track inventory levels and optimize storage solutions.
- Collaborate with team members to enhance workflow efficiency and reduce delays in shipment handling.
- Conduct regular audits of shipping documents to maintain compliance with company standards and regulations.
Customer Service Representative
DHL Goody
Memphis, TN
01.2024 - 02.2025
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed inquiries and resolved issues via phone, email, and live chat channels.
- Processed shipments efficiently, ensuring timely dispatch and adherence to service level agreements.
- Utilized CRM software to track customer interactions and improve service quality.
Customer Service Representative
DHL Siemens
Memphis, TN
09.2021 - 01.2024
- Collaborated with team members to enhance workflow and streamline operational processes.
- Monitored feedback trends to identify opportunities for service improvement initiatives.
- Assisted in developing training materials aimed at enhancing team performance and service delivery standards.
Line Worker
Peco Foods
Bay Springs, MS
06.2019 - 06.2021
- Operated machinery to process poultry efficiently and safely.
- Inspected products for quality assurance and compliance with safety standards.
- Trained new employees on operational procedures and safety protocols.
Cashier/ Customer Service Representative
Walmart
Laurel, MS
06.2016 - 06.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accurate cash handling and reconciliation.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to streamline operations.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Bay Springs High School
Bay Springs, MS05.2015
Skills
- Strong work ethic
- Customer service
- Time management
- Attention to detail
- Multitasking and organization
- Team collaboration
- Dedicated team player
- Clean driving record
- Microsoft office proficiency
- Professional and mature
- Client satisfaction
- Appointment scheduling
- Resourceful
- Shipping and receiving packages
Timeline
Tasker / Traffic Clerk
DHL Hormel
02.2025 - Current
Customer Service Representative
DHL Goody
01.2024 - 02.2025
Customer Service Representative
DHL Siemens
09.2021 - 01.2024
Line Worker
Peco Foods
06.2019 - 06.2021
Cashier/ Customer Service Representative
Walmart
06.2016 - 06.2019
High School Diploma -
Bay Springs High School