Jakeria Swain

• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Answered and redirected incoming phone calls for office.
• Delivered friendly assistance with new hires throughout the hiring process.
• Assisted with on-boarding process of over 100 new hires.
• Assisted in payroll processing to ensure timely and accurate compensation for all employees.
• Enhanced employee satisfaction by streamlining personnel procedures and addressing concerns promptly.
• Maintained accurate employee records, ensuring compliance with legal regulations and company policies.
• Managed employee exit interviews and paperwork.
• Processed employee termination paperwork
• Created and completed personnel action forms for hires, terminations, title changes and terminations.
• Screened applicant resumes
• Participated in recruitment and selection process of new hires.
• Conducted new hire orientation to verify completion of appropriate paperwork

Ensure accuracy of customer accounts

• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
• Exceeded customer call guidelines for service levels, handle time and productivity.
• Identified and resolved discrepancies and errors in customer accounts.
• Provide prompt and appropriate responses
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues while also contributing to the comprehensive database for future reference
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
• Reduced call resolution time through efficient problem-solving and communication skills.

• Accessed databases to move products to other departments
• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
• Performed inventory control, such as counting, and stocking merchandise.
• Assisted in training new hires, sharing best practices and providing support for their integration into the team.
• Completed regular cycle counts to maintain accurate inventory records.
• Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
• Maintained clean, orderly work environment free of hazards.
• Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
• Verified quantity and description of materials received by checking merchandise against packing list.

• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS software.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.