JaKeriah Lewis
Toledo ,OH
Summary
Experienced individual in multiple fields such as management, child care and customer service. A quick learner and organized person. Eager to learn and always strives to be the best in any given circumstance.
Overview
2025
2025
years of professional experience
Work History
Youth Advisor Supervisor
Juvenile Residential Center of Northwest Ohio
Bowling Green, OH
07.2024 - Current
- Responsible for the care, security, reporting, observation, supervision, and guidance of up to 40 juveniles in residence. Maintain security, prevent escapes, and ensure enforcement of policies and procedures.
- Enhanced communication between youths and staff through regular meetings, feedback sessions, and open forums.
- Empowered young people to take ownership of their personal growth by providing guidance on goal setting and decision-making processes.
- Developed a safe and inclusive environment for all participants by enforcing anti-bullying policies and promoting diversity awareness.
CASE MANAGER
A.B.L.E.
Toledo, OH
11.2023 - 04.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
SERVER
Doc Watson's
Toledo, OH
06.2023 - 07.2024
- Provided exceptional customer service and resolved any issues or complaints efficiently
- Collaborated with team members to ensure smooth service and customer satisfaction
- Managed and organized food orders in a fast-paced restaurant environment
ASSISTANT STORE MANGER
Aeropostale
Toledo, OH
06.2022 - 01.2023
- Assisting the store manager in organizing, planning and implementing strategy
- Coordinating day to day operations
- Ensuring that company guidelines are followed
- Setting up and organizing schedules
- Devising and setting up objectives to boost company productivity
CUSTOMER SERVICE ASSOCIATE
Sam's Club
- Assist customers with any troubles or inquiries they may have
- Accurately reads situations and address customer needs in a reliable and timely fashion
- Handle incoming phone calls from members and other departments to research errors and member issues
- Set up and up sale the highest membership possible
Education
GENERAL STUDIES -
St. Ursula Academy
Toledo, OH05.2015
Skills
- Problem solving
- Child supervision
- Complex Problem-solving
- Product knowledge
- Customer relationship management (CRM)
- Communication
- Good listener
- Customer service
- Problem resolution
- Team collaboration
Timeline
Youth Advisor Supervisor
Juvenile Residential Center of Northwest Ohio
07.2024 - Current
CASE MANAGER
A.B.L.E.
11.2023 - 04.2024
SERVER
Doc Watson's
06.2023 - 07.2024
ASSISTANT STORE MANGER
Aeropostale
06.2022 - 01.2023
CUSTOMER SERVICE ASSOCIATE
Sam's Club
GENERAL STUDIES -
St. Ursula Academy