Jakerra Rollins-Booker
Texas
Summary
Customer Service Expert bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Offering my ability to handle high volume calls in a professional manner with my proven abilities to de-escalate with diverse range.
Overview
10
10
years of professional experience
4
4
Certification
Work History
Front Desk Receptionist/ Senior Night Auditor & Customer Service
La Quinta Inns & Suites - Texas
Killeen
2023.01 - 2023.07
- Accounting, Finance, Account receivable, Prepares, posts, verifies, and records customer payments and transactions related to accounts receivable
- Creates invoices according to company practices; submits invoices to customers.
- Kept accounts in balance and ran daily reports to verify totals.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Ran daily, weekly and monthly reports to close day and meet objectives.
Social Media Marketing Manager/Business Development Manager
Kera B Collections LLC
Dallas
2022.01 - 2023.06
- Proven working experience in social media marketing and as a Digital Media Specialist Consulting, writing, editing (photo/video/text), presentation and communication skills
- Social networking and social analytics tools web design, web development, CRO and SEO Online marketing and use of major marketing channels Detailed and customer oriented with good multitasking and organizational ability.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
Client Service Coordinator/Escalation Manager
Checksammy Inc.
Dallas
2020.03 - 2022.08
- Dispatched and scheduled directly through scheduler tool; made Incoming calls and outgoing calls to clients and vendors.
- Completed in-depth research for numerous technical issues and helped establish procedures to prevent repetitive problems.
- Resolved over 12 tickets per day to keep queue clear and invoices moving.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- De- escalated calls and helped large volume of customers every day with positive attitude and focus on customer satisfaction.
RMA Management/ Customer Service Specialist & Vendor Communication Specialist
Denali Advanced Integration
Dallas
2017.06 - 2020.12
- Used Samsung and Zebra website to manually Generate special RMA ticket numbers for shipping
- Used Reporting techniques for thousands of devices shipped out overtime tracking them and making sure they were returned
- Work with customers and vendors regarding returns or warranty exchanges
- Collaborate with vendors/manufactures to obtain R.M.A Return Merchandise Authorizations Followed up with inquires and problem solved issues related to purchases and sale orders as well as return purchase and return orders via email and over the phone while obtaining continuous multitasking skills.
Education
Bachelor of Science - Paralegal Studies
Collin County Community College District
Plano, TX05.2025
Certified CNA - Nursing Assistant
C.E GLOBAL
Garland, TX01.2020
TDCJ Correctional Officer Academy - Criminal Justice
Gary Job Corps
San Marcos, TX08.2014
High School Diploma -
South West Texas High School
San Marcos, TX08.2014
Skills
- Organization skills
- Time management
- Technical skills
- Leadership
- Problem Solving
- Office management
- Customer Service (7+ years)
- Customer Retention
- Revenue Monitoring
- Staff Meetings
- Customer Inquiries
- Transaction Processing
Certification
- CPR/First Aid, 12/2020, Present
- Certified Nursing Assistant (CNA) (Intern at Pleasant Valley Health Care), 08/2019, 01/2020
- Health Care Patient Concierge/ Customer Service Specialist Training, 03/2023, 06/2023
Assessments
2023
Indeed Assessments (Skills Tests)
- Work style: Reliability — Tendency to be reliable, dependable, and act with integrity at work *Full results: Proficient
- Customer service — Identifying and resolving common customer issues *Full results: Proficient
- Front desk agent (hotel) — Selecting hotel rooms based on requests and identifying errors in hotel data *Full results: Proficient
- Legal skills — Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting *Full results: Proficient
- Medical receptionist skills — Managing physician schedules and maintaining accurate patient records *Full results: Proficient
- Warehouse safety — Using safe practices in a warehouse setting *Full results: Proficient
- Managing accounts in QuickBooks — Using QuickBooks software to manage business financials *Full results: Proficient
- Principles of accounting — Preparing financial records according to federal policies *Full results: Proficient
- Bookkeeping — Calculating and determining the accuracy of financial data *Full results: Proficient
- Attention to detail — Identifying differences in materials, following instructions, and detecting details among distracting information *Full results: Proficient
- Spreadsheets with Microsoft Excel — Knowledge of various Microsoft Excel features, functions, and formulas *Full results: Proficient
- Call center customer service — Demonstrating customer service skills in a call center setting *Full results: Proficient
- Project timeline management — Prioritizing and allocating time to effectively achieve project deliverables *Full results: Proficient
- Scheduling — Cross-referencing agendas and itineraries to avoid scheduling conflicts *Full results: Proficient
- Administrative assistant/receptionist — Using basic scheduling and organizational skills in an office setting *Full results: Proficient
Additional Information
References available upon request, thanks for reviewing my resume and I am confident I will be a great fit for this position; not only because of my proven skills, but because I am very reliable; also I am passionate, genuine and sympathetic in everyway that I can be. Again thanks so much for the opportunity to be a potential candidate to your company.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Front Desk Receptionist/ Senior Night Auditor & Customer Service
La Quinta Inns & Suites - Texas
2023.01 - 2023.07
Social Media Marketing Manager/Business Development Manager
Kera B Collections LLC
2022.01 - 2023.06
Client Service Coordinator/Escalation Manager
Checksammy Inc.
2020.03 - 2022.08
RMA Management/ Customer Service Specialist & Vendor Communication Specialist
Denali Advanced Integration
2017.06 - 2020.12
Bachelor of Science - Paralegal Studies
Collin County Community College District
Certified CNA - Nursing Assistant
C.E GLOBAL
TDCJ Correctional Officer Academy - Criminal Justice
Gary Job Corps
High School Diploma -
South West Texas High School
- CPR/First Aid, 12/2020, Present
- Certified Nursing Assistant (CNA) (Intern at Pleasant Valley Health Care), 08/2019, 01/2020
- Health Care Patient Concierge/ Customer Service Specialist Training, 03/2023, 06/2023
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