Jakerra Rollins-Booker

Customer Service Expert bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Offering my ability to handle high volume calls in a professional manner with my proven abilities to de-escalate with diverse range.

• CPR/First Aid, 12/2020, Present
• Certified Nursing Assistant (CNA) (Intern at Pleasant Valley Health Care), 08/2019, 01/2020
• Health Care Patient Concierge/ Customer Service Specialist Training, 03/2023, 06/2023

2023

• Work style: Reliability — Tendency to be reliable, dependable, and act with integrity at work *Full results: Proficient
• Customer service — Identifying and resolving common customer issues *Full results: Proficient
• Front desk agent (hotel) — Selecting hotel rooms based on requests and identifying errors in hotel data *Full results: Proficient
• Legal skills — Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting *Full results: Proficient
• Medical receptionist skills — Managing physician schedules and maintaining accurate patient records *Full results: Proficient
• Warehouse safety — Using safe practices in a warehouse setting *Full results: Proficient
• Managing accounts in QuickBooks — Using QuickBooks software to manage business financials *Full results: Proficient
• Principles of accounting — Preparing financial records according to federal policies *Full results: Proficient
• Bookkeeping — Calculating and determining the accuracy of financial data *Full results: Proficient
• Attention to detail — Identifying differences in materials, following instructions, and detecting details among distracting information *Full results: Proficient
• Spreadsheets with Microsoft Excel — Knowledge of various Microsoft Excel features, functions, and formulas *Full results: Proficient
• Call center customer service — Demonstrating customer service skills in a call center setting *Full results: Proficient
• Project timeline management — Prioritizing and allocating time to effectively achieve project deliverables *Full results: Proficient
• Scheduling — Cross-referencing agendas and itineraries to avoid scheduling conflicts *Full results: Proficient
• Administrative assistant/receptionist — Using basic scheduling and organizational skills in an office setting *Full results: Proficient

References available upon request, thanks for reviewing my resume and I am confident I will be a great fit for this position; not only because of my proven skills, but because I am very reliable; also I am passionate, genuine and sympathetic in everyway that I can be. Again thanks so much for the opportunity to be a potential candidate to your company.