Jake Steele
Pleasant Grove,Al
Overview
4
4
years of professional experience
1
1
Certification
Work History
Unarmed Security Guard (Fedex Location)
Allied Security Services
05.2023 - 08.2023
- Monitored and controlled access points to the FedEx facility, ensuring only authorized personnel entered the premises
- Conducted routine patrols of the facility to detect and deter any unauthorized activities or security breaches
- Implemented and adhered to security protocols and procedures established by Allied Security Services and FedEx
- Participated in ongoing training programs to stay current on security procedures, emergency response, and safety protocols
- Maintained accurate and detailed incident reports, documenting any security-related events and actions taken
- Checked and verified identification of individuals entering the facility, maintaining a vigilant approach to security measures
- Reduced incidents of theft and vandalism by implementing effective security measures and strategies.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Contributed to risk assessments by identifying potential vulnerabilities in existing security systems or practices.
- Demonstrated attention-to-detail in reporting any suspicious activities or persons observed during shift hours.
- Completed full building and grounds patrols to spot and investigate concerns.
May 2022 - August 2022
Walmart Online Grocery Pickup
05.2022 - 08.2022
- Efficiently managed the online grocery pickup process, ensuring accurate and timely fulfillment of customer orders
- Demonstrated strong organizational skills by coordinating the picking and packing of items according to customer specifications
- Upheld Walmart's customer service standards by providing friendly and helpful assistance to customers during the pickup process
- Operated equipment such as handheld scanners, refrigeration units, and delivery vehicles, following safety protocols
- Adapted to changes in order volume and peak times, ensuring a smooth and efficient operation during busy periods
- Utilized technology tools and handheld devices to navigate through the store, locate products, and update order statuses
- Enhanced client relationships through consistent follow-up and attentive communication, resulting in repeat business.
- Delivered exceptional customer service, addressing concerns promptly and ensuring positive experiences.
- Developed strong rapport with clients through active listening skills and an empathetic approach to individual needs.
Line worker
Jacks
05.2021 - 08.2021
- Followed standard operating procedures and guidelines for food portioning and presentation to meet quality standards
- Responded promptly to customer inquiries and special requests, ensuring a positive and customer-focused experience
- Collaborated with team members to meet production goals and deadlines, ensuring timely service during peak hours
- Operated various kitchen equipment and machinery in compliance with safety guidelines to ensure a smooth workflow
- Maximized production efficiency by streamlining assembly line processes and optimizing workstation layouts.
- Increased output by implementing effective time management techniques and prioritizing high-demand tasks.
Team member
Little Caesars
10.2019 - 05.2020
- Prepared and served high-quality food products in accordance with Little Caesars standards and recipes
- Collaborated with team members to achieve daily operational goals and ensure smooth workflow
- Upheld food safety and hygiene standards, following proper procedures for food handling, storage, and disposal
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Education
High School Diploma -
Pleasant Grove High School
Pleasant Grove, AL05.2025
Computer Science
Alabama A&M University
Skills
- Python
- C
- Teamwork
- Report Writing
- Time Management
- Effective Communication
- Customer Service
- Reliability
Other
- Current member of Alabama A&M University Band, 2021, Present
- Former high school Section Leader, 2019, 2021
Awards
Freshman Dean's List (2021) Section Leader (2020) National Honor Society member
Certification
- Certified Logistics Technician
Timeline
Unarmed Security Guard (Fedex Location)
Allied Security Services
05.2023 - 08.2023
May 2022 - August 2022
Walmart Online Grocery Pickup
05.2022 - 08.2022
Line worker
Jacks
05.2021 - 08.2021
Team member
Little Caesars
10.2019 - 05.2020
High School Diploma -
Pleasant Grove High School
Computer Science
Alabama A&M University
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