Jakeya Gillespie
Conyers,GA
Summary
Dynamic Customer Service and Data Entry Specialist with a proven track record at Munters Corp for enhancing customer satisfaction and streamlining billing processes. Excelled in data management and problem-solving, achieving significant improvements in data accuracy and operational efficiency. Skilled in Excel and active listening, adept at fostering positive customer relationships and driving process optimization.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Munters Corp
Amesbury-REMOTE, USA
12.2022 - 08.2024
- Managed client billing processes, resolved inquiries, and ensured timely processing of accounts receivable and payable.
- Streamlined billing and invoice procedures through effective collaboration with cross-functional teams.
- Delivered exceptional customer service and support across multiple platforms, including phone, chat, and email.
- Handles order entry, order status, product information inquiry, complaints, pricing, shipping, and inventory requests and issues.
- Key account order management.
- Order management, including raising internal tickets to address issues, concerns with order management, shipping, tracking, product inquiries, and pricing, invoicing.
- Respond promptly and efficiently to customer inquiries and concerns via phone, email, and chat.
- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance. Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
- Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Collaborate with team members and other departments to ensure consistent and effective customer support.
- Enter and maintain sales orders.
- Clearly and concisely confirm sales order details to customers.
- Salesforce management system.
Customer Service Data Entry Specialist
Harsco Environmental
Norcross-REMOTE, USA
11.2017 - 12.2022
- Inputted and organized customer order and shipment data using Microsoft Excel, ensuring data integrity through meticulous quality control checks.
- Updated and maintained databases with current information, achieving timely data availability for business operations.
- Collaborated with colleagues to refine data entry processes, and leveraged software tools, including Salesforce, to enhance data reporting capabilities.
- Utilized Microsoft Excel to input and organize data for customer orders and shipments.
- Performed quality control checks on data entry to ensure accuracy and completeness, and maintained and updated databases with new information in a timely manner.
- Collaborated with team members to streamline data entry processes for efficiency, and utilized various software programs to input and extract data for reporting purposes.
- Accurately enter, update, and maintain data in various software systems, databases, and spreadsheets.
- Review and verify data for accuracy and completeness, identifying any discrepancies, and correcting them.
- Organize and maintain digital files and records, ensuring they are easily accessible, and properly categorized.
- Work closely with other departments to ensure accurate and timely data entry, and facilitate smooth operations.
- Maintain confidentiality of sensitive information in compliance with company policies and legal requirements.
Customer Service/Data Entry Specialist
Chitwood & Chitwood
Chattanooga, USA
05.2018 - 11.2017
- Input and update client information in the company database, ensuring data accuracy prior to entry.
- Assisted in the development and upkeep of spreadsheets and databases within QuickBooks, enhancing data management efficiency.
- Coordinated with multiple departments to define data needs, and performed audits to guarantee data integrity and completeness.
- Verified the accuracy of data before it is entered into the system, assisted in the creation and maintenance of spreadsheets, databases, and other data management tools, coordinated with various departments to gather and clarify data requirements, and conducted regular audits of data to ensure accuracy and completeness.
- Enters information into databases and/or software programs by inputting alphabetic and numeric information into the database. Reads documents, such as canceled checks, sales reports, or bills, and enters data in specific data fields.
- Compares data with source documents and utilizes documentation verification formats to detect and correct recording and data-entry errors.
- Maintains operational records, and logs of activities and work completed. Verifies customer and account data by reviewing, correcting, deleting, recovering, or re-entering data.
- Input and update data into databases and spreadsheets with high accuracy.
- Transcribe information from various sources into digital formats.
- Perform order entry tasks, ensuring all details are correct and complete.
- Assist with data collection efforts as needed.
- Maintain organized files and records for easy retrieval.
- Conduct basic math calculations to verify data accuracy.
- Support administrative tasks as required, including clerical duties.
- Collaborate with team members to ensure data integrity and resolve discrepancies.
Education
Bachelor of Science - Business & Organizational Management
Bryan College
Dayton, TN12-2012
Associate of Science - Business Management
Cleveland State Community College
Cleveland, TN05-2008
Skills
- Billing
- Customer Service
- Data Entry
- Active Listening
- Problem Solving
- Time Management
- Adaptability
- Communication
- Technical
- Troubleshooting
- Planning
- Decision Making
- Multitasking
- Professionalism
- Teamwork
- Collaboration
- Critical Thinking
- Detail-Oriented
- Excel
- Outlook
- Word
- PowerPoint
- Organizational Skills
- Typing 70 WPM
- Creativity
- Data Management
- Project Management
- Process Improvement
- Data Analysis
- Research
- Reporting
- Facilitation
- Interpersonal Skills
- Verbal & Written Communication
- Account management
- Report generation
- Customer order management
- Process optimization
- Customer relations
- Call centers
- Conflict mediation
- Customer service
- Excellent written and oral communication
- Project management
- Customer relationship management (CRM)
- Problem resolution
- Complaint handling
- Customer retention
- Call center experience
- Telephone etiquette
- CRM software
- Complaint resolution
- Price quotes
- De-escalation techniques
- Customer relationship management
- Log book updates
- Proofreading
- Sales
- Process improvement mindset
- Report drafting
- Data reporting
- Data transcription
- Excel formulas
- Error verification
- Fast typing speed
- Spreadsheet management
- Database maintenance
- Identifying errors
- Document scanning
- Quality control focus
- Data collection
- Microsoft office proficiency
- KPI tracking
- Data processing
- Data entry procedures
- Prior authorization processing
- Electronic authorization processing
- Account maintenance
- Communication and interpersonal skills
- Claims processing
- Documentation and correspondence
Timeline
Customer Service Specialist
Munters Corp
12.2022 - 08.2024
Customer Service/Data Entry Specialist
Chitwood & Chitwood
05.2018 - 11.2017
Customer Service Data Entry Specialist
Harsco Environmental
11.2017 - 12.2022
Bachelor of Science - Business & Organizational Management
Bryan College
Associate of Science - Business Management
Cleveland State Community College
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