Jakeya McLeod
Brooklyn,New York
Summary
Enterprising leader with articulate communication skills and proven track record in managing security operations effectively. Demonstrates strong leadership abilities and unwavering commitment to achieving excellence in all responsibilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Guard Supervisor
Allied Universal
Brooklyn, NY
01.2025 - Current
- Supervised a team of Security Officers in their daily duties.
- Monitored and maintained security systems, including alarms, CCTV cameras, access control systems and other related equipment.
- Maintained accurate records of all security-related incidents and activities.
- Created detailed incident reports following each incident.
Security Officer
Sera Security
Brooklyn, NY
04.2018 - 08.2021
- Patrolled premises regularly to maintain order and establish security presence.
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Observed, reported and documented suspicious activities to management.
Parks Enforcement Patrol Officer (Seasonal)
NYC Parks And Recreations
Brooklyn, NY
05.2017 - 11.2017
- Assessed situations quickly and responded appropriately with a high degree of professionalism.
- Maintained accurate records such as incident reports, arrest forms, and daily logs in compliance with department guidelines.
- Coordinated efforts with other law enforcement agencies when responding to crimes in progres
Check In Receptionist (Seasonal)
Intercruises Shoreside & Port Services
New York, NY
07.2016 - 01.2017
- Collaborated effectively with other departments to provide seamless guest experiences.
- Demonstrated effective communication skills when addressing guest inquiries or complaints.
- Processed check-ins and check-outs efficiently, ensuring accuracy of room rate charges and payment methods.
- Verified valid IDs to ensure compliance with company policies.
Customer Service Associate
Jacob K. Javits Convention Center
New York, NY
01.2016 - 08.2016
- Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.
- Utilized problem-solving techniques to troubleshoot customer problems and address their concerns in a timely manner.
- Followed up with customers to support satisfaction and resolve any issues.
Skills
- Team supervision
- Incident reporting
- Conflict resolution
- Effective communication
Certification
- New York State Security License
- FO2 Fire Guard
- F80 Fire Guard
- CPR/AED/First Aid
Timeline
Security Guard Supervisor
Allied Universal
01.2025 - Current
Security Officer
Sera Security
04.2018 - 08.2021
Parks Enforcement Patrol Officer (Seasonal)
NYC Parks And Recreations
05.2017 - 11.2017
Check In Receptionist (Seasonal)
Intercruises Shoreside & Port Services
07.2016 - 01.2017
Customer Service Associate
Jacob K. Javits Convention Center
01.2016 - 08.2016
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