Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ja'keyeria Mills

Thomasville,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Lowe's
Thomasville, GA
03.2024 - 06.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Scheduler

Archbold Memorial Hospital
Thomasville, GA
05.2023 - 06.2024
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Created, updated, and monitored project schedules for multiple departments.
  • Coordinated with other departments regarding resources needed for specific projects.
  • Ensured compliance with established policies and procedures related to scheduling activities.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Scheduled and confirmed appointments.
  • Maintained positive working relationship with fellow staff and management.
  • Developed and maintained scheduling procedures to ensure timely completion of projects.

Education

Associate of Science - Nursing

Southern Regional Technical College
Thomasville, GA
12-2026

High School Diploma -

Thomasville High School
Thomasville, GA
05-2020

Skills

  • Paperwork Processing
  • Appointment Scheduling
  • Data Entry
  • Inbound and Outbound Calling
  • Scheduling
  • Call triaging
  • Active Listening
  • Medical terminology knowledge
  • Call Center Operations
  • Positive and professional
  • De-Escalation Techniques
  • Customer consulting
  • Follow-up skills
  • Documentation

Timeline

Customer Service Representative

Lowe's
03.2024 - 06.2024

Scheduler

Archbold Memorial Hospital
05.2023 - 06.2024

Associate of Science - Nursing

Southern Regional Technical College

High School Diploma -

Thomasville High School
Ja'keyeria Mills