Jakeyria Bryant
Orange City
Summary
Results-oriented Customer Experience Team Lead known for high productivity and efficient task completion. Specialized in customer relationship management, conflict resolution, and process improvement strategies. Excel in communication, leadership, and problem-solving to enhance team performance and customer satisfaction. Committed to leveraging these skills to drive positive outcomes and elevate customer experiences.
Overview
9
9
years of professional experience
4049
4049
years of post-secondary education
Work History
Customer Experience Team Lead
AAA Auto Club Group
Sanford
07.2021 - 03.2026
- Led customer service initiatives to enhance client satisfaction and loyalty.
- Trained and mentored team members on best practices in customer interactions.
- Developed and implemented processes to streamline customer complaint resolutions.
- Collaborated with cross-functional teams to improve service delivery standards.
- Facilitated team meetings to discuss performance and share insights on customer needs.
Senior Customer Care Specialist
Omaha Steaks
Orange City
08.2019 - 05.2021
- Managed inbound customer calls and order processing
- Resolved complaints while maintaining professionalism and empathy
- Strengthened customer relationships to increase repeat business
- Provided product support and recommendations
Customer Care Representative
TJX Companies
Orange City
02.2017 - 07.2019
- Assisted customers in product selection and provided expert knowledge of merchandise
- Managed returns and exchanges efficiently while maintaining company policies
- Delivered friendly and efficient customer service
- Resolved customer concerns and maintained satisfaction
- Met performance goals and followed company procedures
- Assisted with onboarding and training new hires
Education
Bachelor of Science -
Seminole State College of Florida
Sanford, FLAssociate of Arts -
Daytona State College
Daytona Beach, FLSkills
- Strong remote work discipline
- Fast learner and adaptable
- Excellent communicator
- Customer Service Excellence
- CRM Systems
- Call Center Operations
- Conflict Resolution
- Team Leadership
- Multitasking
- Microsoft Office
Timeline
Customer Experience Team Lead
AAA Auto Club Group
07.2021 - 03.2026
Senior Customer Care Specialist
Omaha Steaks
08.2019 - 05.2021
Customer Care Representative
TJX Companies
02.2017 - 07.2019
Bachelor of Science -
Seminole State College of Florida
Associate of Arts -
Daytona State College