Jakhari Nutall
Palatine,IL
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills honed at TopGolf. Proven ability to enhance guest satisfaction through effective communication and teamwork, while managing high-volume dining environments. Skilled in communication, organization, cash handling and menu memorization, consistently delivering quality experiences and fostering repeat visits.
Overview
6
6
years of professional experience
Work History
Server
TopGolf
06.2025 - Current
- Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat visits.
- Collaborated with team members to maintain efficient food and beverage service operations during peak hours.
- Managed guest orders accurately using point-of-sale systems, minimizing errors and enhancing service speed.
- Assisted in training new staff on menu knowledge and service standards to uphold quality experiences.
- Streamlined table turnover processes, contributing to improved overall operational efficiency during busy shifts.
- Resolved customer complaints promptly, demonstrating problem-solving skills and commitment to guest satisfaction.
- Maintained cleanliness and organization of dining areas, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Cook
TopGolf
03.2022 - 05.2025
- Prepared and cooked a variety of menu items in fast-paced environment.
- Maintained cleanliness and organization of kitchen stations to ensure food safety standards.
- Assisted in inventory management, tracking stock levels of ingredients and supplies.
- Collaborated with team members to streamline food preparation processes, enhancing efficiency.
Kitchen Expeditor
TopGolf
03.2022 - 05.2025
- Coordinated timely food delivery between kitchen and service staff to enhance customer satisfaction.
- Streamlined communication processes, ensuring accurate order fulfillment and minimizing delays.
- Assisted in training new team members on menu items and kitchen workflows for improved efficiency.
- Monitored inventory levels and reported shortages to maintain consistent supply of ingredients.
- Implemented quality control measures, ensuring dishes met presentation standards before serving.
- Collaborated with chefs to prioritize orders based on service demands and peak hours.
- Evaluated operational workflows, identifying areas for improvement to optimize kitchen performance.
- Monitored food temperature during service to ensure compliance with safety regulations, preventing potential health risks.
- Improved customer satisfaction by ensuring timely delivery of well-prepared dishes.
- Prevented bottlenecks in the kitchen workflow through effective coordination with chefs and line cooks.
- Aided in training new hires on efficient expediting practices, improving team performance over time.
- Assisted in updating the ticket system as needed, ensuring accuracy and efficiency in order processing and communication.
- Reduced order errors by maintaining clear, organized tickets for the cooking staff.
- Managed special dietary requests with care, ensuring proper preparation and presentation of dishes for those customers.
- Promoted a clean workspace by consistently adhering to sanitation guidelines and organizing the pass area efficiently.
- Enhanced kitchen efficiency by streamlining communication between cooks and servers.
- Maintained strong knowledge of current menu offerings, enabling effective communication with both kitchen staff and servers regarding dish details.
Guest Services
TopGolf
02.2021 - 03.2022
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Collaborated with team members to deliver efficient guest services, reducing wait times for attractions.
- Collaborated with team members to ensure seamless guest services, resulting in positive feedback and repeat bookings.
- Spearheaded initiatives aimed at enhancing employee engagement within the Guest Services Team.
- Monitored inventory levels of essential supplies, proactively ordering replacements to avoid shortages or delays in guest services.
- Collaborated with team members to ensure smooth operations and exceptional guest services.
- Reviewed customer feedback regularly to identify areas for improvement in guest services operations.
Food Runner
TopGolf
11.2019 - 03.2022
- Delivered food orders efficiently to ensure timely service for customers.
- Assisted servers by organizing and restocking supplies during busy shifts.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with kitchen staff to track order status and communicate customer requests.
- Learned menu items and ingredients to provide accurate information to guests.
- Supported team members in maintaining high standards of service quality.
- Greeted customers and provided outstanding customer service.
Education
Associate of Applied Science - Psychology
William Rainey Harper College
Palatine, ILSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
- High volume dining
- Service prioritization
- Team collaboration
- Sales techniques
Languages
Spanish
Professional Working
Timeline
Server
TopGolf
06.2025 - Current
Cook
TopGolf
03.2022 - 05.2025
Kitchen Expeditor
TopGolf
03.2022 - 05.2025
Guest Services
TopGolf
02.2021 - 03.2022
Food Runner
TopGolf
11.2019 - 03.2022
Associate of Applied Science - Psychology
William Rainey Harper College