Ja'khia Tucker Wiliams
Little Rock,AR
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
4
4
years of professional experience
Work History
Lead Caregiver/PCT Preceptor
Optimum Home Care Of Arkansas
2024.01 - Current
- Boosted patient morale by fostering strong relationships built on trust, empathy, and open communication.
- Improved patient satisfaction by creating a comfortable living environment through regular housekeeping tasks and personalized services.
- Coordinated with healthcare professionals to develop comprehensive care plans tailored to each patient''s specific requirements.
- Ensured accurate record-keeping of vital signs, medication intake, and daily activities for effective monitoring of patients'' progress.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Patient Care Technician
Woodland Heights LLC
2022.11 - 2024.01
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Customer Service Executive
First Collections Services
2021.08 - 2022.11
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
Office Assistant
City Of Little Rock City Hall
2020.06 - 2020.12
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
Education
High School Diploma -
Little Rock Southwest Highschool
Little Rock, AR05.2021
Skills
- Assisted Living Experience
- Compassionate communication
- Personal Hygiene Assistance
- Emotional Support
- Home Health Care
- Healthcare Software Proficiency
- Training and mentoring
- Staff Management
- Strategic Planning
- Processes and procedures
- Customer Service
- Data Entry
- File Organization
Languages
French
Full Professional
Timeline
Lead Caregiver/PCT Preceptor
Optimum Home Care Of Arkansas
2024.01 - Current
Patient Care Technician
Woodland Heights LLC
2022.11 - 2024.01
Customer Service Executive
First Collections Services
2021.08 - 2022.11
Office Assistant
City Of Little Rock City Hall
2020.06 - 2020.12
High School Diploma -
Little Rock Southwest Highschool
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