Jakia Brown
Sacramento,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Cashier Receptionist position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Cashier Receptionist
Kaiser Permanente
08.2023 - Current
- Reception, Check-ln, Check-out (where applicable)
- Greet and assist patients that present
- Follow appropriate patient registration/check-in policies and procedures
- Verify and/or update all demographic information, for example Personal Physician Selection, Language Preference.
- Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
- Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.
- Determine patients membership/benefits according to the benefit display
- Create accounts as necessary, for example (but not limited to) workers compensation, confidential, etc.
- Capture and populate workers compensation data on the correct screens and select the correct coverage as necessary
- Manage electronic in-basket
- Use notes function where applicable to document prepayments
Account Representative
West Coast Magnetics
06.2018 - 08.2023
- Collaborated with other departments to address customer needs and service requests.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Identified and implemented process improvements to maximize efficiency.
- Implemented customized account plans to meet individual client needs.
- Developed and implemented strategies to improve customer retention and loyalty.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Supply Specialist
Clorox Company
05.2016 - 07.2018
- Reported property accountability data using Standard Property Book System-R (SPBSR).
- Trained and coached supply team members on issues concerning Installation Property Accountability to realize compliance, cost savings and efficiency.
- Provided briefings and monthly communications to promote property acquisition, accountability and regulatory compliance.
- Closely monitored material readiness of high-priority units.
- Evaluated supply policies, plans and procedures to identify inefficiencies and problems impacting logistics operations and supply accountability.
- Trained staff on acquisition, accounting and lifecycle management for organization.
Education
High School Diploma -
Patterson High School
Patterson, CA07.2013
Skills
- Cash Drawer Management
- Customer Assistance
- Microsoft Office
- Order Packaging
- Corporate Bill Payment
- Customer Relations
- Cash Management
- Staff Training
- Customer Service Excellence
- Time Management Skills
- Work Task Prioritization
- Records Maintenance
Timeline
Cashier Receptionist
Kaiser Permanente
08.2023 - Current
Account Representative
West Coast Magnetics
06.2018 - 08.2023
Supply Specialist
Clorox Company
05.2016 - 07.2018
High School Diploma -
Patterson High School
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