Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic
Jakia Hopgood

Jakia Hopgood

Decatur

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Operations Manager

A-Action Inc. Vending
08.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vending machine vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Successfully managed opening of new Micro Markets.

Sr. Customer Service HR Specialist

People Ready Inc.
04.2018 - 03.2024
  • Directed national account customers to follow up on temporary associate requests, contracts, reports and timecard concern.
  • Oversaw daily interactions with local people ready teams, training and coaching on best company practices.
  • Facilitated weekly and monthly meetings via zoom/teams to introduce new initiatives and answer questions from the field.
  • Crafted daily spreadsheet showing balanced financial records ensuring local offices met audit standards during all operating shifts.
  • Controlled associates and customers concern or problems by investigating information provided including data and history of issues; Identifying alternate means for filling orders; notifying national sales managers and customers.
  • Executed red alert service failure tracking and entry into centralized system using centralized form and process.
  • Accomplished map out of customer’s organization to build relationships with multiple customers, with a strong focus on decision makers within the organization.
  • Promote business as a superior provider committed to efficiency and accuracy when engaging with customers in the temporary staffing world.
  • Controlled customer feedback to share with internal teams to help enhance customer service and customer experiences at the corporate and field levels using ServiceNow.

Vertical Customer Service HR Specialist

People Ready Inc.
04.2015 - 04.2018
  • Collaborated with national account managers and pricing specialist to support the delivery of customer pricing based on manager request and market conditions.
  • Orchestrated sales plans based on customer growth strategy.
  • Collaborated with servicing and cross functional teams to drive revenue growth within existing national customers.
  • Executed excel reports and communicated any billing discrepancies with team for follow up resolutions.

Customer Service HR Specialist

People Ready Inc.
11.2010 - 04.2015
  • Acquired proficiency in opening operations for local branch office.
  • Interact with potential new hires and work closely to complete all forms including I9, drug screen and background checks.
  • Collaborated with new associates guiding them through the onboarding process.
  • Carried out associates and client’s daily requests via ServiceNow and Salesforce platforms. Executed daily reports and communicated any issues and concerns to branch manager. Dispatched employees to different daily job assignments.
  • Routine site visits to ensure all associates were onsite and compliance.
  • Interact with potential new hires and work closely to complete all forms including I9, drug screen and background checks.
  • Provide support to new and current associates, by answering questions and resolving any potential issues. Supported inbound and outbound customer service calls.
  • Process payroll for temporary associates daily or weekly.
  • Supervised staff training on new processing system Prism and Salesforce.
  • Quickly researched and resolved customer invoice disputes.
  • Facilitated all end of day shift duties using Prism, Job stack operating System, and ServiceNow. Completed EOD closing reports and communicated final daily numbers to management.

Education

High School Degree -

Alonzo A. Crim
Atlanta, GA
01.2000

Associate of Science -

Walden University
Minneapolis, MN
01.2018

Skills

  • Red Alert Dashboard
  • Salesforce Dashboard
  • ServiceNow Dashboard
  • Administration
  • Human Resources
  • Recruiting
  • New Hire Assistance
  • Onboarding / I-9
  • Compliance
  • Microsoft office suite
  • Google Docs
  • Dropbox
  • Ability to type 60-90 WPM
  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Decision-making
  • Operational efficiency
  • Operations monitoring
  • Employee relations and conflict resolution

Certification

Business Management Certification 2018 – TrueBlue Inc. Tacoma, WA

LANGUAGES

English (Native)

Timeline

Operations Manager

A-Action Inc. Vending
08.2024 - Current

Sr. Customer Service HR Specialist

People Ready Inc.
04.2018 - 03.2024

Vertical Customer Service HR Specialist

People Ready Inc.
04.2015 - 04.2018

Customer Service HR Specialist

People Ready Inc.
11.2010 - 04.2015

High School Degree -

Alonzo A. Crim

Associate of Science -

Walden University

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