Jakia Perez
Sacramento,CA
Summary
Seasoned Digital Value Chain Manager with a robust background at PepsiCo, excelling in operations management and team leadership. Leveraged inventory control and critical thinking to boost team performance by 80%, ensuring operational efficiency and high customer satisfaction. Skilled in driving innovation and fostering cross-functional teamwork to meet and exceed production targets.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Digital Value Chain Manager
PepsiCo
Sacramento, CA
11.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Developed annual goals for each department based on market trends and competitor analysis.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Monitored staff performance and addressed issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
Manufacturing Production Supervisor
Pepsico
Sacramento, CA
07.2022 - 11.2023
- Applies knowledge of TPM processes, equipment and system capability for challenging individual and facility standards
- Sets and achieves performance standards with regards to safety, line utilization and quality
- Develops a team to solve day-to-day operational issues and reach short- and long-term performance goals
- Delivers effective change leadership to drive business changes while minimizing people impact
- Communicate and collaborate cross-functionally to assist team to solve operational issues
- Motivates team members to achieve plan goals
- Tracks key performance indicators/costs, anticipating and correcting trends which would compromise achievement of financial targets
- Oversees and ensures facility equipment reliability to minimize downtime
- Leads cross functional/departmental teams
- Builds people capability through effective employee relations, hiring, training, and communication for front-line hourly personnel
- Ensures compliance with all health & safety regulations
- Administer policies and procedures
- Regular and predictable attendance at the work site.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Resolved issues quickly to maintain productivity goals.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Coached, trained and mentored 27 associates to maximize performance by 80% and meet productivity goals.
- Developed, recorded and produced production reports with PTS and NIS.
- Analyzed and created reports to determine profit margins, trends and inventory levels.
- Evaluated existing production processes and identified areas for improvement.
- Implemented cost-saving initiatives to reduce production costs while maintaining high quality standards.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Managed team of 27 production associates, overseeing productive production processes and meeting all deadlines.
- Achieved on-time shipments goal by empowering employees to continued success.
- Managed internal operational standards and productivity targets.
- Reviewed customer feedback and developed strategies to improve product quality.
- Negotiated contracts with suppliers to secure best pricing and quality of components.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Established clear priorities and production quality standards.
- Resolved issues quickly to maintain productivity goals
Sales Representative
PepsiCo Beverages North America
09.2020 - 07.2022
- Identify customer sales opportunities and sell and execute promotions, place equipment, and sell sufficient product to address the opportunities
- Utilize point-of-purchase materials to stimulate sales
- Generate selling opportunities by maintaining and increasing shelf facings, cleaning shelves, and rotating products
- Provide excellent service to assigned accounts and create and maintain goodwill with all customers (e.g., communication, rapport building, attentiveness to customer needs, etc.)
- Merchandise product sections and build displays to stimulate sales
- Complete required paperwork in an accurate, legible, and timely manner
- Communicate customer issues to manager in charge
- Regular, reliable, predictable attendance
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Collaborated with cross-functional teams to identify and address customer needs.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Trained and mentored new sales representatives.
Relief Route Sales Representative
Frito-Lay
05.2019 - 09.2020
- Safe and timely loading and loading of products
- Daily completion of route deliveries, required paperwork, settlement of routes and inventory, and obtaining payments for deliveries
- Perform Pre-trip, and post-trip vehicle inspections and adjustments
- Ability operate a vehicle in all weather conditions as a DOT certified driver
- Provide ongoing and effective communication with personnel and customers to ensure customer satisfaction.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Developed and implemented sales strategies to increase profits
- Used customer insights to develop innovative sales strategies to increase sales
- Managed customer accounts to secure customer satisfaction and repeat business
Supervisor of Distribution Operations
United States Postal Service
08.2017 - 05.2019
- Organize and supervise activities such as the processing of incoming and outgoing mail
- Direct and coordinate operational, management, and supportive services of one or a number of postal facilities
- Resolve customer complaints
- Hire and train employees, and evaluate their performance
- Prepare employee work schedules
- Prepare and submit detailed and summary reports of post office activities to designated supervisors
- Negotiate labor disputes
- Confer with suppliers to obtain bids for proposed purchases and to requisition supplies; disburse funds according to federal regulations.
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
- Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
- Documented safety action plans, quality initiatives and team performance into computer system.
- Controlled inventory transactions to reconcile ordering processes with demand forecasts.
- Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
- Built and maintained relationships with key suppliers and customers to support seamless operations.
- Drove revenue through effective sales strategy while evaluating and correcting profit loss areas .
- Cultivated member loyalty by delivering flawless service to foster client retention.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Tracked production and quality control systems to proactively identify deficiencies.
- Conducted research to address shipping errors and packaging mistakes.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Reviewed established business practices and improved processes to reduce expenses.
Letter Carrier
United States Postal Service
11.2006 - 08.2017
- Sort mail for delivery, arranging it in delivery sequence
- Obtain signed receipts for registered, certified, and insured mail; collect associated charges; and complete any necessary paperwork
- Deliver mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks
- Return to the post office with mail collected from homes, businesses, and public mailboxes
- Turn in money and receipts collected along mail routes
- Sign for cash-on-delivery and registered mail before leaving the post office
- Register, certify, and insure parcels and letters
- Hold mail for customers who are away from delivery locations
- Travel to post offices to pick up the mail for routes and/or pick up mail from postal relay boxes
- Bundle mail in preparation for delivery or transportation to relay boxes
- Meet schedules for the collection and return of mail
- Return incorrectly addressed mail to senders
- Report any unusual circumstances concerning mail delivery, including the condition of street letter boxes.
Education
Certification - Dental Assisting
Western Career College
Sacramento, CA03.2033
Skills
- Inventory Control
- Operations
- Excel
- Management
- Microsoft Office
- MS Office
- Microsoft Word
- Inventory
- Driving
- Route Driving
- Employee Evaluation
- Assembly
- Marketing
- Merchandising
- Teaching
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Production Management
- Manufacturing
- CGMP
- Certifications and Licenses
- CDL
- Assessments
- Problem Solving — Completed
- February 2019
- Measures a candidate's ability to analyze relevant information when solving problems
- Full results: Completed
- Work Style: Reliability — Highly Proficient
- February 2020
- Tendency to be dependable and come to work
- Full results: Highly Proficient
- Delivery Driver — Highly Proficient
- April 2019
- Interpreting instructions, reading maps, and solving problems
- Safety Orientation Skills — Highly Proficient
- Measures a candidate's ability to employ accident prevention strategies to avoid accidents and
- Injuries
- Critical Thinking Skills — Familiar
- Measures a candidate’s ability to use logical approaches when solving problems
- Full results: Familiar
- Delivery driver — Highly Proficient
- Sales skills — Proficient
- March 2022
- Influencing and negotiating with customers
- Full results: Proficient
- Automotive maintenance — Proficient
- Measures a candidate's knowledge of general vehicle maintenance inspections to complete minor
- Repairs
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
- Additional Information
- Skills
- Active Listening Administration and Management
- Customer and Personal Service Critical Thinking
- Production and Processing Public Safety and Security
- Time Management Coordination
- Reading Comprehension Judgment and Decision Making
- Operation Monitoring
- Quality Production
- Product Specifications
- Sanitation Regulations
- Raw Materials
- Schedule Management
- Schedule Oversight
- Standard Operating Procedures Understanding
- Brand Awareness
- Training and Development
- Inventory Oversight
- Payroll Submission
- Materials Management
- Quality Assurance
- Environmental Compliance
- Disciplinary Action
- Continuous Improvement Process
- Oversee Safety
- Inventory Accuracy
- Customer Satisfaction
- Team Management
- Production Standards
- Workflow Optimization
- Cause and Effect Analysis
- Safety Policies and Procedures
- Employee Leadership
- Manufacturing Engineering
- Inventory Management
- Team Meetings
- Operational Efficiency
- Production and Processing
- Efficiency Estimation
- Process Improvement
- Production targets
- Supply chain distribution
- Time management
- Documentation and reporting
- Innovation management
- Business development
- Operations management
- Customer service
- Expectation setting
- Inventory management
- Budget control
- Expense tracking
- Verbal and written communication
- Key performance indicators
- Team leadership
- Project management
- Relationship building
- Clear communication
- Staff management
- Cross-functional teamwork
- Performance management
- Goal setting
- Task delegation
Accomplishments
- Supervised team of Number staff members.
Certification
- Bottle Line University, PepsiCo - 2023
Timeline
Digital Value Chain Manager
PepsiCo
11.2023 - Current
Manufacturing Production Supervisor
Pepsico
07.2022 - 11.2023
Sales Representative
PepsiCo Beverages North America
09.2020 - 07.2022
Relief Route Sales Representative
Frito-Lay
05.2019 - 09.2020
Supervisor of Distribution Operations
United States Postal Service
08.2017 - 05.2019
Letter Carrier
United States Postal Service
11.2006 - 08.2017
- Bottle Line University, PepsiCo - 2023
Certification - Dental Assisting
Western Career College
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