Jakia Spivey
Racine,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Transportation Assistant Manager
Amazon fulfillment Center
06.2017 - Current
- Data entry, Payroll, Created bill of landing paperwork, Inventory counting and invoicing, Maintained customer relationships, Problem Solving
- Communicated with drivers via email, online chat, and phone calls.
- Handled incoming calls and emails from customers regarding issues with deliveries
- Worked closely with customers to effectively resolve issues and complaints
- Coordinated closely with other departments to facilitate smooth delivery operations
Sales Manager
Banana Republic
06.2016 - 06.2017
- Greeted customers, responded to questions, improved engagement with merchandise, and provided outstanding customer service
- Operating cash registers, and managing financial transactions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Resolved customer issues quickly to close deals and boost client satisfaction
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies
Event Staff
Skytech Security
02.2016 - 06.2016
- Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
- Set up event facilities and equipment, cleaned areas, and organized supplies
- Provided exceptional customer service to all guests and escalated concerns where needed
- Performed post-event tasks such as breaking down areas, removing trash, and cleaning facilities
Administrative Assistant
ComEd
09.2015 - 01.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Scheduled office meetings and client appointments for staff teams
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Managed department budgets and generated financial reports for management review
- Managed filing system, entered data and completed other clerical tasks
Education
Associate of Arts -
Gateway Technical College
Kenosha, WI05.2024
Graduation -
Percy.L.Julian High School
Chicago, IL06.2015
Skills
- Microsoft Office
- Customer Relationship Management
- Critical Thinking
- High-Volume Environments
- Telephone Etiquette
- Online Chat
- Invoice Preparation and Processing
- Multitasking Strengths
- Time Management
- Inventory Tracking
References
Available Upon Request
Timeline
Transportation Assistant Manager
Amazon fulfillment Center
06.2017 - Current
Sales Manager
Banana Republic
06.2016 - 06.2017
Event Staff
Skytech Security
02.2016 - 06.2016
Administrative Assistant
ComEd
09.2015 - 01.2016
Associate of Arts -
Gateway Technical College
Graduation -
Percy.L.Julian High School
Similar Profiles
Christian De Chavez BeranaChristian De Chavez Berana
Warehouse Associate at Amazon Fulfillment Center, Amazon DXB8 Dubai LogisticsWarehouse Associate at Amazon Fulfillment Center, Amazon DXB8 Dubai Logistics
Barbara DilleBarbara Dille
Learning Ambassador at Amazon: SLC1: Amazon Fulfillment CenterLearning Ambassador at Amazon: SLC1: Amazon Fulfillment Center
Areona CrawfordAreona Crawford
Fulfilment Center Associate 1 at Amazon Fulfillment CenterFulfilment Center Associate 1 at Amazon Fulfillment Center
ELISE AUTRYELISE AUTRY
Picker, Packer, Sorter, Learning Ambassador at Amazon Fulfillment CenterPicker, Packer, Sorter, Learning Ambassador at Amazon Fulfillment Center
Alyssa TaitAlyssa Tait
Accounts Receivable Coordinator at CintasAccounts Receivable Coordinator at Cintas