Jakia Starks
Houston,TX
Summary
Seasoned Business Analyst offering 6 years of experience in healthcare, and retail identifying, developing, and maintaining customer relationships. Organized and self-motivated BA with the ability to define problems, collect data, and liaison with clients and key stakeholders.
Overview
11
11
years of professional experience
Work History
Business Analyst
Humana
04.2019 - 11.2022
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with key stakeholders to build strong financial skills and define problems, collect data, and establish solutions
- Identified and maintained customer relationships with key stakeholders
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Developed and effectively present customized reports, information and respond to questions from groups of managers, clients, and customers
Business Analyst
BayCare Health System Inc.
02.2017 - 01.2019
- Organized and presented information at trainings, webinars, and workshops effectively ensuring clients and consumer needs were met effectively and efficiently increasing customer engagement levels
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction
- Liaison and establish long-term relationships with key stakeholders ensuring success factors and sustainability plans were met
- Collect and analyzed customer data to identify trends, issues, and opportunities for improvement
Salesfloor Associate
Target Corporation
04.2012 - 12.2016
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged and answered customer questions about products and services while on the salesfloor, helped locate merchandise, and promoted key items.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
Education
MBA -
Florida International University
Miami, FL12.2020
Skills
- Cost-Benefit Analysis
- Customer Needs Assessment
- Operational Reporting
- Business Process Mapping
- SQL, JIRA, Confluence
- Product Development
- Product Management
- Project Management
- CRM Systems
- Microsoft Office Suite
- Business Process Improvement
Timeline
Business Analyst
Humana
04.2019 - 11.2022
Business Analyst
BayCare Health System Inc.
02.2017 - 01.2019
Salesfloor Associate
Target Corporation
04.2012 - 12.2016
MBA -
Florida International University