Jakia Starks
Houston,TX
Summary
Seasoned Business Analyst offering 6 years of experience in healthcare, and retail identifying, developing, and maintaining customer relationships. Organized and self-motivated BA with the ability to define problems, collect data, and liaison with clients and key stakeholders.
Overview
11
11
years of professional experience
Work History
Business Analyst
Humana
Remote
04.2019 - 11.2022
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with key stakeholders to build strong financial skills and define problems, collect data, and establish solutions
- Identified and maintained customer relationships with key stakeholders
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Developed and effectively present customized reports, information and respond to questions from groups of managers, clients, and customers
Business Analyst
BayCare Health System Inc.
Saint Petersburg, FL
02.2017 - 01.2019
- Organized and presented information at trainings, webinars, and workshops effectively ensuring clients and consumer needs were met effectively and efficiently increasing customer engagement levels
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction
- Liaison and establish long-term relationships with key stakeholders ensuring success factors and sustainability plans were met
- Collect and analyzed customer data to identify trends, issues, and opportunities for improvement
Salesfloor Associate
Target Corporation
Pinellas Park, FL
04.2012 - 12.2016
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged and answered customer questions about products and services while on the salesfloor, helped locate merchandise, and promoted key items.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
Education
MBA -
Florida International University
Miami, FL12.2020
Skills
- Cost-Benefit Analysis
- Customer Needs Assessment
- Operational Reporting
- Business Process Mapping
- SQL, JIRA, Confluence
- Product Development
- Product Management
- Project Management
- CRM Systems
- Microsoft Office Suite
- Business Process Improvement
Timeline
Business Analyst
Humana
04.2019 - 11.2022
Business Analyst
BayCare Health System Inc.
02.2017 - 01.2019
Salesfloor Associate
Target Corporation
04.2012 - 12.2016
MBA -
Florida International University