Jakia Wilson
Riverdale,ND
Summary
Customer-focused professional with experience in customer-centered care. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods.
Overview
3
3
years of professional experience
Work History
Front Desk Associate
Aylo Health
McDonough, GA
09.2020 - 11.2022
- Answered phones, booked appointments, and responded to inquiries from customers.
- Trained newly hired employees on front desk procedures and business operations.
- Maintained inventory levels of office supplies needed for front desk operations.
- Collaborated closely with other departments when necessary.
- Adhered to health care facility's policies on infection control.
Warehouse
Amazon
Union City, GA
09.2020 - 10.2021
- Maintained safety first guidelines when dealing with boxes and working with forklift
- Maintained stretching before and after starting shifts
- Lifted up 50 to 80 pounds wall building in a assigned trailer
- Scanning and sorting boxes
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Drive -Thru Cashier
Chick-fil-A
Fairburn, GA
12.2019 - 09.2020
- Guided customers in choosing their meals.
- Maintained knowledge of company safety rules, safe food handling guidelines.
- Greeted drive-thru customers and communicated clearly to take orders.
- Assisted management in solving customer concerns with proactive approaches based on retail knowledge.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Education
Diploma -
Mundy's Mill High School
Jonesboro, GA01.2019
Skills
- Customer service
- Merchandise restocking
- Cash handling
- Order fulfillment
- Scanner operations
- Cleaning and sanitation
- Scheduling appointments
- Multi-line phone systems
Timeline
Warehouse
Amazon
09.2020 - 10.2021
Front Desk Associate
Aylo Health
09.2020 - 11.2022
Drive -Thru Cashier
Chick-fil-A
12.2019 - 09.2020
Diploma -
Mundy's Mill High School
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