Summary
Overview
Work History
Education
Skills
Timeline
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Jakiah Green

Columbus,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

United Healthcare
02.2021 - 05.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Answered constant flow of customer calls with minimal wait times.
  • Logged call information and solutions provided into internal database.
  • Interacted with different providers regarding patient information.

Customer Care Advocate

Aflac
05.2018 - 06.2021
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.

Claims Representative

WPS Health Solutions
11.2017 - 04.2018
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
  • Analyze claims to determine if eligibility requirements and claim filing requirements are met and make determinations.
  • Review submitted claim information and select correct procedure code and diagnosis code using ICD-9,ICD-10, CPT4, and HCPCS manuals.
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Analyzed and addressed escalated claims to resolve issues quickly.

Education

High School Diploma -

Foothill Charter Hill School
Augusta, GA
05.2021

Skills

  • Skilled in call center operations
  • Strong problem solving aptitude
  • Avaya Software knowledge
  • Familiar with commercial and private insurance carriers
  • ICD-10 (International Classification of Disease Systems)
  • Behavioral health billing and collections
  • Medical terminology expert
  • Complaint resolution
  • Productivity Standards
  • Medical Histories and Vital Statistics
  • Call Control
  • Knowledge Base
  • Customer Implementation Support
  • Call Volume Analysis
  • Accounts Payable and Accounts Receivable
  • Conflict Resolution Techniques
  • ICD-9 ICD-10 CPT4 and HCPCS manuals

Timeline

Customer Service Representative

United Healthcare
02.2021 - 05.2023

Customer Care Advocate

Aflac
05.2018 - 06.2021

Claims Representative

WPS Health Solutions
11.2017 - 04.2018

High School Diploma -

Foothill Charter Hill School

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Jakiah Green