Jakiala Givens
North Carrollton,MS
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Registration Clerk
Tyler Holmes Memorial Hospital
09.2024 - Current
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Updated patient contact information to support accurate electronic medical records.
- Confirmed patient demographics and updated practice management software for accuracy.
Patient Service Coordinator
UMMC, The University of Mississippi Medical Center
03.2022 - 03.2023
- Provided empathetic support and education to patients and their families regarding medical procedures and conditions, enhancing their understanding and experience
- Maintained high levels of customer satisfaction through proficient management of appointment scheduling, telephone inquiries, and accurate filing of patient information
- Improved communication channels by effectively conveying patient needs to healthcare professionals, ensuring a responsive and patient-centric environment
Corrections Officer
Carroll Montgomery Regional Correctional Facility
03.2020 - 07.2021
- Maintained a secure and orderly environment at Carroll Montgomery Regional Correctional Facility by supervising inmate activities, enforcing institutional policies, and responding to emergencies to ensure the safety of staff and individuals in custody
Cashier/Customer Service
Circle K
01.2018 - 07.2019
- Delivered exceptional customer service by ensuring a welcoming and attentive interaction with each customer
- Accurately processed transactions by effectively utilizing cash register and scanning technology to itemize and total purchases
- Addressed and resolved customer inquiries, providing information and assistance to ensure satisfaction with purchases
Cashier/Food Prep
Taco Bell
06.2017 - 11.2018
- Managed financial transactions accurately, ensuring the cash drawer balanced at the end of each shift
- Prepared and assembled food orders with attention to detail, upholding quality standards under time constraints
- Delivered exceptional customer service, handling order inquiries and providing a hospitable environment for patrons
Cashier
SuperValu Inc
06.2015 - 10.2017
- Delivered consistent, courteous service, enhancing customer satisfaction and fostering a welcoming store environment
- Accurately processed transactions by scanning items and itemizing totals, ensuring reliable financial exchanges
- Addressed and resolved customer inquiries, providing information and assistance to ensure a seamless shopping experience
Education
High school diploma -
J Z George High School
Carrollton, MS05.2015
Skills
- Electronic Medical Records
- Insurance Verification
- Telephone Etiquette
- Medical Office Experience
- Medical Scheduling
- Customer Service
- Typing
- Computer Skills
- Filing
- Medical Terminology
- Problem-solving
- Patient registration
- Payment processing
- Record preparation
- Efficient workflow management
- Typing speed
- Demographics information
- HIPAA procedures
- Adaptability and flexibility
Timeline
Registration Clerk
Tyler Holmes Memorial Hospital
09.2024 - Current
Patient Service Coordinator
UMMC, The University of Mississippi Medical Center
03.2022 - 03.2023
Corrections Officer
Carroll Montgomery Regional Correctional Facility
03.2020 - 07.2021
Cashier/Customer Service
Circle K
01.2018 - 07.2019
Cashier/Food Prep
Taco Bell
06.2017 - 11.2018
Cashier
SuperValu Inc
06.2015 - 10.2017
High school diploma -
J Z George High School
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