Jakiera Batiste
HOUSTON
Summary
Dedicated professional skilled in customer service, crisis intervention, and account reconciliation. Proven ability to assist clients compassionately and efficiently, enhancing enrollment management and academic advising.
Overview
5
5
years of professional experience
Work History
Student Coordinator
DeVry University
Chicago
03.2025 - 07.2025
- Assisted students with enrollment processes and academic advising resources. Also reached out to students who had late balances on their account and offered them a 50% grant to cover half of the balance.
Collections Specialist
Culligan Water
Daytona Beach
12.2024 - 04.2025
- Managed customer accounts to facilitate timely debt repayment.
- Communicated with clients to negotiate payment plans and resolve disputes.
- Paid customers bill , outbound and inbound calls.
Fema Contractor
Maximus
Remote
10.2023 - 06.2024
- With this position, I did more than help people who thought their world was ending. I made sure after the diasters happened in their state that i would help them get back on their feet. Assisited them to the highest department.
- About 30 calls per day , each call was always lengthy an compassionate.
- My goal was to amke sure they got the help they needed.
Healthcare Customer Service Representative
Bswift
remote
08.2020 - 01.2023
- Assisted customers with healthcare inquiries and service requests efficiently.
- Resolved customer complaints through active listening and effective problem-solving.
- Educated clients on benefits and coverage options available within their plans.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Assisted in checking patient's insurance eligibility prior to their appointment.
Education
Associate of Arts - Physics
Lone Star
Houston, TX06-2016
Skills
- Enrollment management
- Academic advising
- Account reconciliation
- Customer account management
- Crisis intervention
- Customer service
- Strong Leadership
- Proficient in CRM software and Microsoft Office Suite
- Ability To Work In Fast Paced Environment
Timeline
Student Coordinator
DeVry University
03.2025 - 07.2025
Collections Specialist
Culligan Water
12.2024 - 04.2025
Fema Contractor
Maximus
10.2023 - 06.2024
Healthcare Customer Service Representative
Bswift
08.2020 - 01.2023
Associate of Arts - Physics
Lone Star