Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jakiera Franklin

Madison,FL

Summary

Dedicated to become a social services professional committed to fostering positive change for children and families. Expertise in advocacy, support, and community engagement enhances the well-being of vulnerable populations. Passionate about creating meaningful connections and implementing effective programs that empower families to thrive. Eager to contribute to a dynamic team focused on making a lasting difference in the lives of those served, ensuring that every initiative is rooted in compassion and effectiveness.

Overview

10
10
years of professional experience

Work History

Hilltop Unit Supervisor

Apalachee Center
08.2022 - Current
  • Enhanced overall operational efficiency by regularly reviewing and updating departmental policies, procedures, and guidelines.
  • Maintained high standards of safety compliance by enforcing workplace policies and conducting regular safety inspections/training sessions.
  • Provided assistance in preventing escapes, fights and violations of facility rules in event of code.
  • Successfully resolved conflicts among team members through active listening, mediation techniques and promoting open dialogue between involved parties.
  • Discussed staff development and training needs and provided schedule of continuing education opportunities.

BHT/Hilltop Unit Supervisor

Apalachee Center
08.2022 - 05.2025
  • Helped patients with activities of daily living requirements, including feeding, bathing, dressing, and ambulating.
  • Updated clinical documentation and administrative reports with timely and accurate information.
  • Used verbal and physical strategies to manage behaviors and uphold treatment plans.

Sales associate

Family Dollar
04.2018 - 08.2022
  • Bolstered customer satisfaction through enrollment in loyalty discounts and rewards programs.
  • Assisted cashiers and customers with locating products, checking prices, and tracking down replacements.
  • Welcomed guests and offered quick assistance to handle diverse needs.
  • Monitored aisles, restocked store shelves, organized store products, and cleaned spills.
  • Unloaded, unboxed, and transported merchandise and set up attractive displays.
  • Supported company mission and values through honesty, integrity, and high-quality performance.
  • Provided accurate information to help customers quickly navigate store and acquire items for purchase.

Internship Student

Lake Park of Madison
01.2022 - 05.2022
  • Completed 350 hours of internship hours.
  • Greeted visitors upon arrival and directed guests to appropriate departments.
  • Answered incoming calls and directed messages to correct party.
  • Supported office staff by processing correspondence, documents, and reports.
  • New Admission for residents and discharges.

Crew member

McDonalds
12.2017 - 04.2018
  • Crew members work in the kitchen preparing food and at the front counter helping customers through the ordering process
  • Team member job duties include operating a cash register, running the drive-thru, cooking Big Macs and other menu items, cleaning the restaurant, and completing other assigned tasks.
  • Washed pots, pans, dishes, utensils, and other cooking equipment to eliminate bacteria.
  • Received inventory of food and beverage products and supplies to stock in designated areas.
  • Stocked, cleaned, and restocked workstations and display cases.
  • Kept the cash register balanced and accurate to avoid financial errors.
  • Washed dishes, glassware and silverware after meals.
  • Restocked serving stations to keep the team efficient and minimize customer service delays.

Sales associate

Citi trends
01.2016 - 01.2018
  • Responsibilities also include maintaining inventory, processing payroll, driving sales goals, and performing opening and closing procedures.
  • Assisted with store recovery to maintain clean and organized sales floor throughout shift.
  • Supported company mission and values through honesty, integrity, and high-quality performance.
  • Assisted cashiers and customers with locating products, checking prices, and tracking down replacements.
  • Unloaded, unboxed, and transported merchandise and set up attractive displays.

Education

Bachelor of Arts - Human Services

SAINT LEO UNIVERSITY
Tampa, FL
05.2022

Associate of Arts - undefined

North Florida college
Madison, FL
12.2019

High School Diploma -

Madison County High School
Madison, FL
05.2016

Skills

  • Leadership
  • Problem Solving
  • Active Listening
  • Interpersonal Skills
  • Team management
  • Medication monitoring
  • Staff training
  • Staff scheduling
  • Payroll
  • Teamwork
  • Problem-solving
  • Multitasking
  • Active listening
  • Organizational skills
  • Effective communication

Timeline

Hilltop Unit Supervisor

Apalachee Center
08.2022 - Current

BHT/Hilltop Unit Supervisor

Apalachee Center
08.2022 - 05.2025

Internship Student

Lake Park of Madison
01.2022 - 05.2022

Sales associate

Family Dollar
04.2018 - 08.2022

Crew member

McDonalds
12.2017 - 04.2018

Sales associate

Citi trends
01.2016 - 01.2018

Bachelor of Arts - Human Services

SAINT LEO UNIVERSITY

Associate of Arts - undefined

North Florida college

High School Diploma -

Madison County High School

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