Jakiera Gatson
Dallas,TX
Summary
. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Loan Advisor
Bridgecrest Financial
02.2023 - Current
- Responded to customer needs through competent customer service and prompt problem-solving
- Assisted call-in customers with questions and orders
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Support Specialist
Spectrum
07.2022 - 02.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Responded to customer calls and emails to answer questions about products and services
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
Customer Service Representative Team Lead
Comcast
11.2019 - 07.2022
- Handled day-to-day customer contact via phones, faxes, and emails
- Resolved escalated customer service inquiries and complaints to maintain satisfaction
- Monitored customer service calls to verify representatives' adherence to service standards and best practices
- Supervised large teams with guidance, support and direction for high-quality customer care.
Customer Service Representative Lead
Conduent Business Services
09.2017 - 06.2019
- Built positive rapport and relationships for high levels of customer satisfaction
- Onboarded and trained customer representatives to meet performance and service goals
- Resolved escalated customer service inquiries and complaints to maintain satisfaction
- Coached and mentored service representatives to deliver polite, professional customer interactions.
Customer Service Representative
Humana
06.2016 - 09.2017
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
Meridian High School
Meridian, MSSkills
- Cash register operations
- Loan structuring
- Customer Service
- Customer Relations
- Active Listening
- Data Entry
- Call center experience
- Complaint Handling
- Complaint resolution
- Professional telephone demeanor
Timeline
Loan Advisor
Bridgecrest Financial
02.2023 - Current
Customer Support Specialist
Spectrum
07.2022 - 02.2023
Customer Service Representative Team Lead
Comcast
11.2019 - 07.2022
Customer Service Representative Lead
Conduent Business Services
09.2017 - 06.2019
Customer Service Representative
Humana
06.2016 - 09.2017
High School Diploma -
Meridian High School