Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Jakierra Mills

Jakierra Mills

Atlanta,GA

Summary

Proven customer service expert with a track record of enhancing customer satisfaction at Chick-fil-A through exceptional conflict resolution and empathy. Skilled in cash handling and maintaining professionalism under pressure, consistently exceeding customer expectations. Demonstrates a strong work ethic and integrity, contributing to significant improvements in customer relations and service efficiency.

Overview

2
2
years of professional experience

Work History

Cashier

Wendys International
11.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Customer Service Cashier

Publix
05.2023 - 10.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.

Host

Taco Mac
01.2023 - 05.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.

Customer Service Representative

Chick-fil-A
09.2022 - 12.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Education

Nail Care - Nail Technician

International School of Skin, Nailcare, And Massage Therapy
Atlanta, GA
03.2024

N/a - N/a

North Atlanta High School
Atlanta, GA
05.2023

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Money Handling
  • Customer Relations
  • Order Taking
  • Professionalism and Courtesy
  • Basic Math Competence
  • Payment Processing
  • Conflict Resolution

Timeline

Cashier

Wendys International
11.2023 - Current

Customer Service Cashier

Publix
05.2023 - 10.2023

Host

Taco Mac
01.2023 - 05.2023

Customer Service Representative

Chick-fil-A
09.2022 - 12.2022

Nail Care - Nail Technician

International School of Skin, Nailcare, And Massage Therapy

N/a - N/a

North Atlanta High School

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Jakierra Mills